Re: delayed emails

[Glen <glen@xxxxxxxx>]

Jordi wrote:
> I’ve noticed during this week that all the IETF mail exploders are getting big delays (several hours).    I’ve investigated my email server, and don’t looks as any internal problem in my side.  Just wondering if somebody else noticed this, or even if the secretariat can check it, or if something has changed recently that can cause that.

Hi Jordi -

The secretariat can indeed check it, but the IT team does not generally monitor the IETF discussion list, since that's intended as general chat for IETF participants, and is rather busy. 

Instead, we have a trouble ticket queue that staff monitors, which can be reached at:  ietf-action@xxxxxxxx .

I have checked, and the server is not running slow at the moment, and our monitoring systems have not reported any delays in Mailman or email processing.

Of course, mail can be delayed for lots of reasons; but, generally, an examination of the mail headers "Received" lines can tell you where the delay occurred, and, often, what the cause was.

If you have received an email that you feel has been delayed, and are unable to determine where the delay occurred, please do forward the message - with all headers intact (which may require that you paste the headers into the message body) - to ietf-action@xxxxxxxx, and I or one of my team will be happy to analyze it for you.

But just wanted to make clear and remind everyone that we are *there* to help - but we are not *here* to help (on this particular mailing list) :-) - so please do reach out to ietf-action@xxxxxxxx if you need anything from us.

(And of course, if any of you feel that you're not getting a response there, please do escalate to me directly at glen@xxxxxxxx and I will handle things personally for you.  This is never a problem, it is why I am here.)

Ole wrote:

> On the IETF100 list I just received a warning about excessive bounces and that my membership would be cancelled :-(  But I have received lots of mail on the list, so perhaps the problem is a busy server.

I do see bounces from me.com for you Ole, and I will reply to you off-list right now with details.

Glen