Noted and agreed. john --On Thursday, January 26, 2017 11:14 -0800 Randy Bush <randy@xxxxxxx> wrote: >> This strongly suggests that it would be a good idea for the >> NOC to have a web-based reporting form that specifically asks >> for (or, when possible, automagically fills in) whatever >> information is needed to cause a ticket to make sense and be >> useful. > > will leave as exercise for student finding the network > announcement from a recent meeting and following it to the > existing ticketing system before micro-managing it.