I pinged two cloudflare employees via facebook to make them aware of the
fact you are trying to reach them.
Did you try the following to reach cloudflare:
US callers: 1 (888) 99-FLARE
UK callers: +44 (0)20 3514 6970
International callers: +1 (650) 319-8930
Kind regards,
Job
On Mon, Aug 03, 2015 at 03:24:08PM -0700, Glen wrote:
> All -
>
> We have determined that the degradation was caused by a DDoS attack against
> the www.ietf.org website. The attack was a slowly-escalating attack, which
> began several hours ago, and increased in load over the afternoon. The
> attack was directed at the Cloudflare servers, so we were not immediately
> impacted.
>
> However, as time passed, the results of the attack started to spill over to
> the actual IETF webservers, with the result that our webservers started to
> slow. We were alerted to this by our own monitoring systems, which is when
> we did an initial check, and I then sent the initial report out.
>
> At this point, we have been unable to reach a human at Cloudflare, although
> we are continuing to try. We have therefore put our Cloudflare account
> into "DDoS Mitigation Mode".
>
> In this mode, users will see a brief interstitial page when browsing the
> IETF website. This page allows Cloudflare to perform testing on each
> browser to determine whether the request is part of an attack or not. You
> may see this page as you approach the IETF website. It is nothing to be
> alarmed about, and is an expected side-effect of this protection mode.
>
> It is unknown, at this point, why Cloudflare did not automatically detect,
> and block, the attack.
>
> It is unknown, at this point, why the attack caused Cloudflare to start
> spilling requests over to us.
>
> It is unknown, at this point, why we are unable to reach a human there. :-)
>
> However, at this time, website service is restored, and, apart from the
> interstitial page on the IETF website, everything is running as expected.
> We will continue to reach out to Cloudflare to address these remaining
> issues, and will get that check page deactivated as quickly as possible.
>
> Thank you for your patience during that happily brief degradation.
>
> Glen
> Glen Barney
> IT Director
> AMS (IETF Secretariat)