Re: My comments to the press about RFC 2474

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On Sep 2, 2010, at 8:45 PM, Phillip Hallam-Baker wrote:

> There is a fundamental problem with the way that Internet services are sold.
> 
> At present I have two companies that would like to sell me 'higher
> speed' Internet service but I have absolutely no way to evaluate their
> claims. In particular I have no way to know if changing provider or
> paying my current provider more would make my existing applications
> run any faster or better.
> 
> What I do know is that my Vonage service was fine when I first
> subscribed but is now unusable. I have no way to know if changing
> provider would change that. If I could be sure that one of the
> carriers did not have a vested interest in sabotaging my VOIP service
> from competing providers, that would be reason enough to switch.
> 
> One would like to sell me higher speed but will not raise their 250Gb
> monthly bandwidth cap even if I pay more for the service.
> 
> 
> I am quite willing to pay for higher bandwidth Internet. But at the
> moment I have no idea what the value proposition that is being
> presented to me in those offers. And if I don't know I am pretty sure
> that Mrs B. Muggins has not got a clue.
> 
> 
> So in my view the problem here is that when I pay for an X Mb/sec
> connection at the moment I have no real way of knowing whether that is
> really X Mb/sec all the time or X/n Mb/sec when I am using a service
> that competes with my carrier.

This sounds like there is potential for crowd sourcing here. 

For example, I can tell you nothing about Vonage, but a fair amount about Cox Cable Internet. What you want to
know is known, just not (yet) in a way you can easily access.

Would a Yelp type model be appropriate ?

Regards
Marshall

> 
> There are two ways that this can get sorted. The first is that the
> carriers can work out a way to address the issue and explain to the
> customer what they are really offering. The second is regulation.
> 
> I really don't see why a regulation need amount to anything more than
> the fairness in pricing rules that have been applied to other
> industries who have proved to be unable to get it together on their
> own. If I pay for X Mb/sec thats what I should get.
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