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On Feb 19, 2008, at 9:11 AM, Iljitsch van Beijnum wrote:
Sure, but the home internal networks are identical. So Homeowner A calls up the ISP support and is having a problem getting a machine to work with the wireless router provided by the ISP. So the ISP tech says "on a working machine, point your browser to 192.168.10.1 and...." A while later Homeowner B calls in with a similar problem. The ISP tech says "on a working machine, point your browser to 192.168.10.1 and..." Same with Homeowners C, D, E and so on. The variables are reduced to the smallest number so that the tech support issues can be reduced to as few as possible. The responses to those issues can then be scripted so that call center folks with minimal knowledge of the subject can assist (or the entire support operation can be outsourced to some remote call center). So for those ISPs that do this, using NAT to have identical home networks is a beautiful thing. Keeps their costs low and hopefully their customer satisfaction high. (Of course, probably exactly *none* of those of us on this list have such an ISP since we all like to mess with our own networks.) Dan -- Dan York, CISSP, Director of Emerging Communication Technology Bring your web applications to the phone. Find out how at http://evolution.voxeo.com |
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