A New Internet-Draft is available from the on-line Internet-Drafts directories.
This draft is a work item of the Media Server Control Working Group of the IETF.
Title : An Interactive Voice Response (IVR) Control Package for the Media Control Channel Framework
Author(s) : S. McGlashan, et al.
Filename : draft-ietf-mediactrl-ivr-control-package-09.txt
Pages : 157
Date : 2010-11-11
This document defines a Media Control Channel Framework Package for
Interactive Voice Response (IVR) dialog interaction on media
connections and conferences. The package defines dialog management
request elements for preparing, starting and terminating dialog
interactions, as well as associated responses and notifications.
Dialog interactions are specified in a dialog language. This package
defines a lightweight IVR dialog language (supporting prompt
playback, runtime controls, Dual-Tone Multi-Frequency (DTMF)
collection and media recording) and allows other dialog languages to
be used. The package also defines elements for auditing package
capabilities and IVR dialogs.
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