A New Internet-Draft is available from the on-line Internet-Drafts
directories.
Title : The Network Trouble Ticket Data Model
Author(s) : D. Zisiadis, S. Kopsidas, M. Tsavli, L. Tassiulas, C. Tziouvaras, G. Cessieux, X. Jeannin
Filename : draft-dzis-nwg-nttdm-01.txt
Pages : 62
Date : 2009-9-23
Handling multiple sets of network trouble tickets (TTs)
originating from different participants inter-connected network
environments poses a series of challenges for the involved
institutions, Grid is a good example of such multi-domain project.
Each of the participants follows different procedures for handling
trouble in its domain, according to the local technical and
linguistic profile. The TT systems of the participants collect,
represent and disseminate TT information in different formats.
As a result, management of the daily workload by a central Network
Operations Centre (NOC) is a challenge on its own. Normalization
of TTs to a common format for presentation and storing at the
central NOC is mandatory. In the present document we provide a
model for automating the collection and normalization of the TT
received by multiple networks forming the Grid. Each of the
participants is using its home TT system within its domain for
handling trouble incidents, whereas the central NOC is gathering
the tickets in the normalized format for repository and handling.
XML is used as the common representation language. The model was
defined and used as part of the networking support activity of
the EGEE project (Enabling Grids for E-sciencE).
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