A New Internet-Draft is available from the on-line Internet-Drafts directories.
Title : Considerations for Information Services and Operator Services Using SIP
Author(s) : J. Haluska, et al.
Filename : draft-haluska-sipping-directory-assistance-07.txt
Pages : 110
Date : 2008-12-15
Information Services are services whereby information is provided
in response to user requests, and may include involvement of a
human or automated agent. A popular existing Information Service
is Directory Assistance (DA). Moving ahead, Information Services
providers envision exciting multimedia services that support
simultaneous voice and data interactions with full operator backup
at any time during the call. Information Services providers are
planning to migrate to SIP based platforms, which will enable such
advanced services, while continuing to support traditional DA
services. Operator Services are traditional PSTN services which
often involve providing human or automated assistance to a caller,
and often require the specialized capabilities traditionally
provided by an operator services switch. Market and/or regulatory
factors in some jurisdictions dictate that some subset of Operator
Services continue to be provided going forward. This document aims
to identify how Operator and Information Services can be
implemented using existing or currently proposed SIP mechanisms,
to identity existing protocol gaps, and to provide a set of Best
Current Practices to facilitate interoperability. For Operator
Services, the intention is to reproduce the current PSTN
behaviour.
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