Dear IETF Community and Participants -
As many of you know, the IETF uses a ticketing system, known as "RT" and operated by the Secretariat, to receive incoming requests for help from the community and to manage and respond to those requests.
I am sorry to announce that there has been a partial RT outage over the past 24 hours, during which time some requests sent to the Secretariat might not have been delivered.
As you are all aware, there exists an ever-growing problem with DMARC-related email rejections. Many of you are starting to experience this firsthand as your ISPs implement various blocking rules, and the side-effects of those rules are felt. Because of this, the Tools team, led (in this effort) by Russ, Alexey and Henrik, are working to develop a way of processing mail that solves this problem for all of our participants, regardless of related ISP settings or rules.
Since not all emails and queues were impacted, we did not immediately detect this problem. However, once detected, we were able to fix it quickly, and the RT system is back online now. We now want to make sure that any unresolved requests sent in by the community are handled and resolved.
Whenever anyone sends an email to our RT system, at one of the well-published addresses, such as IETF-Action, the RT system sends a reply with a ticket number. If you have emailed the ticketing system (or indeed any IETF staff or service addresses in IETF domains) within the past 24 hours, and have not received a ticket number, or a response back from a human, we ask that you please re-submit your request. We understand that this is an annoyance, but we want to ensure that nothing critical was lost.
We apologize for this inconvenience, and ask for your patience and understanding with this issue as we
all continue to work for a solution to the challenges at hand.
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