When the call comes in, how can i put them in a call queue list? And later pick up the call one after another? I have tried ACD, but seems like its not working also, here is following:
[CTI::Agents]
VirtualQueue=support
CTI_Timeout=10
##############################################
#VirtualQueueAliases=01001,support,sales
#VirtualQueuePrefixes=001215,0111215,1215
#similar to the above
#VirtualQueueRegex=^(001|0111|1)215[0-9#*]*$
#RequestTimeout=10
##############################################
[RoutingPolicy]
default=vqueue,explicit,internal
#default=explicit,internal,parent,neighbor,enum,dns
#[RoutingPolicy::OnARQ]
#default=vqueue,explicit,internal
ACDAgentConfig.properties
1004=support,sales
ACDConfig.properties
# Config file for GnuGkACD
gnugk_host=127.0.0.1
gnugk_port=7000
listen_port=7001
# LONGEST_IDLE
# ROUND_ROBIN
# FIRST_FIT
distribution_algorithm=FIRST_FIT
default_queue=support
#logfile=acd.log
debug=1
support_queueing_mode=RINGING
#support_queueing_mode=RINGANDTALK
#support_queueing_mode=TALKING
#support_priority=10
support_ring_timeout=60
#support_talk_timeout=10
support_size=50
sales_queueing_mode=RINGING
#sales_queueing_mode=TALKING
sales_priority=50
sales_timeout=60
sales_size=3
Please kindly, let me know what can help to move forward.
Reg
Shamun
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