…inline..
From: Shamun [mailto:shamun.toha@xxxxxxxxx]
Sent: 06 May 2011 23:10
To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Subject: H.239 is possible with GnuGK? How can i get started?
Hello Team,
This is my Day 1 with GnuGK. Would like to know few many things as following:
1. GnuGK has any proven or already working module for H.239?
SH> Yes
a) Is there any setup or example or working sample to get started with H.239
SH> H.239 is just another video stream. You can use any H.323 client to test. Mirial and Spranto have evaluation versions .
b) H.239 use, will it be a A/V ? or only V?
SH>H.239 is a second video channel
2. OpenH323 is the name or GnuGK is the main name? Names are very conflicting (in the world of H.323), what is then H323Plus? Are they same team or community here?
SH>GnuGk is the name of the project which is based on H323plus. H323plus is the continuation of the OpenH323 project. (original OpenH323 project was abandoned in 2007)
3. Is this developer friendly framework? Such as FreeSwitch? Where we can do _javascript_/lua on incoming call to build our own calling card platform or custom IVR?
SH>Yes there is an example called SQLBill in the CVS
http://openh323gk.cvs.sourceforge.net/viewvc/openh323gk/openh323gk/contrib/sqlbill/
4. How can i build a call center model? Where A is customer, B, C, D (company provides services), A calls and it rings all departments including sales/invoice/support. When any 1 pick up the call, all ring becomes silents:
+------------------------------------- Diagram-----------------------------------------------------------------------
|
| A1 (connected) -->------------>(inbound)<>GnuGK<>(outbound)----------> (team 0 support) ---> B1 (support: busy now)
| / _____________|
| / |
| A2 calls / |----------------------> (team 1 sales ) ---> C1, C2, C3
| A3 calls / |----------------------> (team 2 invoice) ---> D1, D2, D3
|
|------------------------------------------------------------------------------------------------------------------------
| * A1 is talking with B1, A2,A3 calls and listening music because support team
| is 1 and he is busy, when ever B1 is free, He gets again phone ring to pick
| up either A2 or A3.
| * Cx, Dx is not in the routing plan for the time being for example, but
| requires to be assigned near future.
|
+----------------------------------------------------
Looking forward to hear some feedback. Many thanks in advanced!!!
Thanks & Regards
Shamun
