Hi, the first version of the ACD had a model of on endpoint == one agent. That was pretty much broken considering that many endpoints can handle many simultaneous calls. The current version treas one alias == one agent and the endpoint may register many aliases, but must send for all of them in the ACF if it can't handle simultaneous calls. The only endpoint I had to test that with was netmeeting and it did that correctly (don't sdtart a flamewar here about all the other things it doesn't do correctly). ;-) - Jan Loic LE BEL wrote: > Hi folks, > > I'm wondering what is the correct behaviour of endpoints registered > with multiple aliases in the ACD, because I'm experiencing some > availability conflicts on the waiting queues. > Here is the situation : > > - My virtual queue in GnuGK is definied by : > [CTI::Agents] > VirtualQueuePrefixes=7177 > > - The agent list in ACDAgentConfig.properties for this queue is > defined by :# Virtual queue 7177 > 17177=7177 > > - The endpoint (Siemens LP5100 ip phone) is registered on the > gatekeeper with 17177 as E.164 number : > RCF|192.168.0.70:1720|17177:dialedDigits=17177:h323_ID=17177:dialedDi > gits=17177:h323_ID|terminal|5427_endp; > > When looking at the agent list with the /status http request, we can > see that the endpoint is apearing twice in the list : > > Agent list > 17177:dialedDigits (5427_endp): logged in state: AVAILABLE last call: 11:57:26 > 17177:h323_ID (5427_endp): logged in state: AVAILABLE last call: > 11:57:26 > > Pending list (0 entries) > > So the problem is that when this endpoint is busy, only one of the two > > instances in the list is considered in talking state, thus giving > 'agent 17177' the avaible state although it's already busy. > Shouldn't all instances of an aliases be considered in talking state > when receiving a call or is my endpoint incorrectly registering on the > > gk with two aliases instead of only one ? (bad rcf ?) > > > Best regards, > Loic > > > > ------------------------------------------------------- > The SF.Net email is sponsored by EclipseCon 2004 > Premiere Conference on Open Tools Development and Integration > See the breadth of Eclipse activity. February 3-5 in Anaheim, CA. > http://www.eclipsecon.org/osdn > _______________________________________________ > List: Openh323gk-users@lists.sourceforge.net > Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 > Homepage: http://www.gnugk.org/ > -- Jan Willamowius, jan@willamowius.de, http://www.willamowius.de/ ------------------------------------------------------- The SF.Net email is sponsored by EclipseCon 2004 Premiere Conference on Open Tools Development and Integration See the breadth of Eclipse activity. February 3-5 in Anaheim, CA. http://www.eclipsecon.org/osdn _______________________________________________ List: Openh323gk-users@lists.sourceforge.net Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 Homepage: http://www.gnugk.org/
