info heal-failed doesn't work

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Hi,
I am completely new to gluster. I have 3 nodes pure replicate with about 600 GB data in small files about 20-60KB. I have some questions.

1- my bricks logs is filled with lines like this:

[2017-03-13 16:08:18.484745] E [MSGID: 115050] [server-rpc-fops.c:156:server_lookup_cbk] 0-images-server: 49204346: LOOKUP /storage/2/f1c0064d53d7ee55338c9b471f5aa64f.jpg (fb60183f-8359-4e97-bd85-448d3ccef8da/f1c0064d53d7ee55338c9b471f5aa64f.jpg) ==> (No data available) [No data available]
This file exist on all the nodes.

is it related to gfid attribute on the file? I created the volume when the files existed on all 3 servers thus they don't have any gfid. 

2- I started a self-heal and it started successfully. 
"gluster volume heal images info" works, but these commands fail:
gluster volume heal images info heal-failed
gluster volume heal images info healed
It gives me this error:
Gathering list of healed entries on volume images has been unsuccessful on bricks that are down. Please check if all brick processes are running.

All the nodes and bricks are up. 

I am using glusterfs 3.8.9 on ubuntu 14.04

Any help is appreciated. 
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