On 05/18/2011 03:27 PM, Udo Waechter wrote: > > On 18.05.2011, at 19:13, Joe Landman wrote: > >> >> +1 Folks, get an account there, and report problems, even if you >> haven't paid for support. >> >> Second, if you haven't paid for support, and you are using it in a >> production environment to either make money or support your >> mission, please, help Gluster there as well. They aren't doing >> this project for their own health, they need to show a demand for >> this in market from paying customers (just like Redhat, and every >> other company). > > Here, the question arises what the difference between the paid and > non-paid version is? Is there one? Or do paying customers only get Yes. > the possibility to call support? If so, what good would it be if Their issues get priority. > basic functionality does not work. Would one get instant bug-fixes? There is no such thing as an instant bug fix, as I am sure you are aware. > Do paying customers get better documentation? Do they get a warning > about versions that obviously have problems? What I see from here: > http://www.gluster.com/services/ nothing of these services would > actually help if the software provided by the company is flaved like > gluster seems to be. > > We are using mostly opensource software. In my experience it usually > makes no big difference whether one pays for a product or not. On the > contrary. The commercial software that we use gives us the feeling > that we could call someone and have our problems solved quickly. The > experience is the contrary. Usually one is treated like someone who > does not know a thing and problems or bugs usually do not get solved > quicker. Sometimes it gives us headaches that we do not have someone > to blame for a bug when these turn up in Opensource software. Most > projects that do care such grave bugs are solved quickly. Just our > experience... --udo. I won't respond to this here, this is for Gluster Inc. to respond to. I am trying to get someone from the company to hopefully spend a bit more time talking about the issues. -- Joseph Landman, Ph.D Founder and CEO Scalable Informatics Inc. email: landman at scalableinformatics.com web : http://scalableinformatics.com http://scalableinformatics.com/sicluster phone: +1 734 786 8423 x121 fax : +1 866 888 3112 cell : +1 734 612 4615
