Eric Sunshine <sunshine@xxxxxxxxxxxxxx> writes: > redundancy. In particular, of the three questions: > > What did you expect to happen? > What happened instead? > What's different between what you expected > and what actually happened? > > the final one seems to repeat what the first two ask, and it is common > when answering the third question for people to simply repeat what was > said in response to an earlier question. The third one may need to be rephrased, but I think it should still be there. The intent is to make the reporter realize how unhelpful their answers are when they answer the first two questions with - I expected it to work correctly - It did not work correctly They hopefully would realize that "work correctly" needs to be elaborated in order to answer the third question in a useful way. If the first two questions have been answered in a usable way, the third one is often redundant.
