On Mon, Apr 20, 2009 at 2:48 PM, Adam Williamson <awilliam@xxxxxxxxxx> wrote: > On Mon, 2009-04-20 at 14:40 -0500, Jerry Amundson wrote: > >> >> If severity is supposed to mean "how bad a bug is for the reporter", >> >> then ignoring the reporters assessment of that severity seems somewhere >> >> between arrogant and counterproductive. >> > >> > Severity doesn't mean that. Both severity and priority are fields for >> > maintainers and not for the reporter. >> >> Says who? >> https://bugzilla.redhat.com/page.cgi?id=fields.html#bug_severity >> >> Severity This field describes the impact of a bug. >> >> Urgent This report is an urgent issue and should be fixes as soon as possible. >> High Problem due to crashes, loss of data, severe memory, leak, etc. >> Medium It's a bug that should be fixed eventually. >> Low Problem is minor loss of function, or other problem where >> easy workaround is present. > > Think about it: what's the actual practical advantage gained by having a > field set in Bugzilla which tells you how important the bug is to the > reporter, rather than how important it is to the project? Who does that > benefit, and how? OK, I'm warming up to the idea. Sorry, old habits - I've always spent more time reporting than triaging, and I don't see that changing anytime soon. So, switching to the proposed description: Severity is used to describe how bad a bug is for the reporter, in the context of the specific component: * Urgent: Software is completely unusable, loses data, or the RPM won't update properly. Frequent or commonly encountered crashes. * High: Loss of important functionality, or usability problem producing major frustration. Infrequent and un-reproducible crashes. * Medium: Highly visible cosmetic defect, moderate usability problem, loss of minor functionality, moderate loss of functionality with workaround, or high priority request for enhancement. [default choice] * Low: Minor cosmetic defect, minor usability problem, or low priority request for enhancement. I question the phrase, "... for the reporter ...", since it really isn't for the reporter, correct? Can, or will, the voting system come into play? Then reporters, and bz account holders (e.g. Fedora/Red Hat *users*) don't lose all of the emotional "points" gained by submitting the report in the first place. We want reporters (users) to make use of bugzilla.redhat.com, and not have them think of it as a black-hole of their personal time, where these fields are only controlled by others. As sort of a way of giving something back emotionally, yet also providing feedback that could sway the severity one notch higher, if the bug warrants it. jerry jerry -- fedora-test-list mailing list fedora-test-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-test-list
