[Bug 607873] Review Request: OTRS - Open Source Ticket Request System

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https://bugzilla.redhat.com/show_bug.cgi?id=607873

--- Comment #1 from Jos Vos <jos@xxxxxx> 2010-07-26 16:34:36 EDT ---
Various things should probably be improved in this spec file.

All stuff is now installed in /var/www/otrs, which is against current Fedora
guidelines AFAIK (should be /usr/share/otrs, right?).

The installed user "otrs" has /var/www/otrs as home dir, which should probably
be changed to /usr/share/otrs too then.

The data tree contains various files that can be changed.  These should in some
way end up in /etc (or maybe /var/lib/...?).  First guess is to do this with
symlinks, but I didn't try yet (sometimes this doesn't work because an
application looks for other files using the directory name of the real path).

As you might have guessed, I'm also working on improving the old package and
I'm happy to share my suggestions in this bugzilla entry.  I have to add that
I'm packaging OTRS 3.0 beta (now a CVS checkout, a real beta is released on
August 2, 2010), but except that the interface is fully rewritten, packaging is
very similar and can be used for 2.4.7 with very minor changes, AFAICS now.

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