(Moving this portion from f-docs-l as something I've been meaning to talk about in a marketing context ...) On Mon, 2008-04-07 at 13:52 -0400, Paul W. Frields wrote: > The word "support" is unfortunately loaded with meanings we may not > intend As are many other words ... and yet we get along OK with that. What makes 'support' so bad? "Don't call it support." This has been a mantra in Fedora for some time. Despite that, people still refer to 'support'. Our closest right-thinking has been to call it 'community support'. Later in the above email, Paul suggests 'help' is an appropriate word, and I tend to agree. However, people still say 'support/supported', especially where 'help' doesn't work: "Is my hardware supported by that video driver?" "How can I support my installation? etc. We can continue to worry about the word support or not. The question I keep asking myself is, "Would it change the expectation of people requesting help if they understood from the beginning that there is no commercial support relationship?" I expect that it does not change people's expectations. Folks who think they deserve 'support' are going to feel that regardless. In the end, I think we cause ourselves unneeded worry chasing down the way we use the word support, and I'm not convinced we've made a bit of difference. - Karsten -- Karsten Wade, Sr. Developer Community Mgr. Dev Fu : http://developer.redhatmagazine.com Fedora : http://quaid.fedorapeople.org gpg key : AD0E0C41
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