On Jan 2, 2008 9:23 AM, Greg DeKoenigsberg <gdk@xxxxxxxxxx> wrote: > On Mon, 31 Dec 2007, Jon Stanley wrote: > > > I was triaging old bugs in the FC6 kernel, and got this back form a > > reporter. While I agree that a lack of response can be frustrating > > to a reporter, I'm not entirely sure what (if anything) we can do > > about it.- I'm sending this to marketing-list since it seems to be a > > problem for us rather than QA - though probably both, and I'm sure > > alot of us are on both. > > Handling this exact kind of problem is why bug triagers are worth their > weight in gold. > > Because here's the thing: people don't expect all of their bugs to be > magically fixed. (Well, some do, but it doesn't make good business sense > or good community sense to cater to unreasonable people.) > > What they *do* expect is for someone to say, "gee, thanks for posting this > bug, we'll set the priority accordingly and maybe poke a developer." And > we fail pretty miserably at that. > > Cross-posting to the Fedora advisory board list. Our inability to create > and nurture a bug triage community continues to be painful, and our > current QA resources within Red Hat continue to be (necessarily) > technically focused rather than community focused. This is a problem we > need to solve. I know ideas are a dime a dozen but here is one idea anyway ... We've been discussing how universities can take a more active role in helping students find suitable open source projects to participate in and ways they can find a fit between their skills and the needs of open source projects elsewhere. I think it would be immensely helpful to those of us at universities who don't have a lot of direct access to students to have one marketing tool available to us ... an eye-catching poster that we could scatter around campus ... perhaps containing a short list of fedora needs that don't require a lot of technical skill and an empty spot where we might add some mentor contact information for anyone interested. John -- Fedora-marketing-list mailing list Fedora-marketing-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-marketing-list
