Just preceding this message is the latest wave of end-user messages delivered to info@xxxxxxxxxxxxxxxxxx These are usually simple end-user questions that need simple answers. RTFM-type messages are unacceptable, but if you feel that you can answer some of these questions, please feel free to give it a try. When you answer one of these messages, trim the [fedora-marketing-list] part of the subject and CC this list. Make sure the To field is set to the user and not this list. Right now, the Reply-To header on incoming messages is set to the list. I'm going to change that as soon as I finish this message. The info@ alias used to be pointed to the Fedora Ambassadors Steering Committee, but that group decided that it could not handle these queries. I know that readers of this list may not like this solution, and I'm open to other suggestions. Here are some thoughts I've had for alternatives: 1. New mailing list We could create a new mailing list specifically to handle this task. This would have the advantage of being dedicated and not polluting a list that already has another directive. The problem would be getting enough people subscribed to handle the incoming questions and finding one or more people to filter out the spam. 2. Ticketing system We could point the alias at the Ticket System with its own queue. This solution is similar to a new mailing list, and it would suffer the same problems. 3. Replace info@ listing with an HTML form Instead of listing a contact address, we could build an online help and feedback system that would allow users to punch their questions in online. This would eliminate most spam. The messages would still need to be fed to a mailing list or to the Ticket System. If anyone wants to tackle this, let me know and I'll point you in the right direction. -- Patrick "The N-Man" Barnes nman64@xxxxxxxxx http://n-man.com/ LinkedIn: http://linkedin.com/in/nman64 Have I been helpful? Rate my assistance! http://rate.affero.net/nman64/ --
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