On Tue, 2006-08-08 at 14:53 +0200, Nicolas Mailhot wrote: > Le Mar 8 août 2006 13:14, Paul W. Frields a écrit : > > >> We have a great product. That needs promoting and user feed back. > > > > The first is what Marketing is for. The second is what Bugzilla is for. > > I strongly disagree. > > 1. The weight of a Fedora bugzilla report is pretty low, > > 2. A lot of Fedora packagers consider it's not their job to push user > reports upstream. > > 3. Using upstream bugzilla is asking to be ignored - any feature evolution > (and usability fixes are always considered feature evolutions) will be > discussed in mailing lists/irc channels by developpers between themselves. > Not in the bugzilla where the reporter can follow the discussion. Then > when the user complains after a few months he'll be informed the decision > was taken somewhere else without leaving him any opportunity to make his > case or asking seriously fo his input. (and you and I know old bugzilla > bugs will be ignored forever, since if they were important, someone would > have acted on them before) > > Which means any problematic interaction between app A, B and C (typical > usability problem) requires users: > > 1. to be able to locate the A, B, C forums where usability is discussed > > 2. to join them, learn the mood and discussion conventions > > 3. to convince A, B, C to work together (with zero credentials "just basic > user report"), probably at an inconvenient date for upstream > > ie requires a *lot* of time, communication skills, mastery of technical > english, etc > > Practically that means that without any group support a user report will > go nowhere. Even if he found a perfectly valid problem. > > Distributions which create usability SIGs are able to influence upstream > evolution the way their users need. They help formalise user reports in > clean technical english. They are able to gather data and numbers that can > not be waved away like an individual user-level report often is if > upstream deems it inconvenient. > > Distributions which don't are only represented by their developpers, who > are supposed to represent distro users but in practice only push their > personal agenda (which may be good or bad but has often little in common > with the wishes of users) > > No usability group gave us most of the UI gems of early GNOME 2, and an > awful lot of the bad reputation GNOME and Fedora still suffer from (GNOME > is not Fedora but Fedora/Red Hat people were certainly major players in > the decision making process then). > > Till Fedora developpers/maintainers consider usability problems bugs (to > be fixed) and not "enhancements" (to be ignored at will), someone else > needs to mediate between Fedora users and all the upstreams Fedora > distributes. > > Lastly this kind of group is a major generator of user goodwill - "let the > users engage upstream alone" leads to the kind of Fedora-bashing articles > we've seen lately. > > Regards, > My thoughts exactly, bugzilla is great to fix a particular problem but it does not address what users needs are. Steven -- Fedora-marketing-list mailing list Fedora-marketing-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-marketing-list
