On Sat, 2006-11-18 at 05:28 -0800, Christopher Stone wrote: > The last bug I submitted to Ray Strode took an *extremely* long time > to get a very simple bug fixed, I eventually had to call upon some > higher ups at RedHat in order for him to actually apply a patch and > fix the bug. He would not even so much as even reply to the bug > report after months of replys and CCs from other people. > > I have dealt with two other RedHat maintainers who also take the same > lackadaisical attitude towards bug fixing. I'm not really sure what > the RedHat engineers actually do over there...but that is for another > discussion I guess... I would bet that they're running around like chickens with FC6 just out the door and all the bugfixes on packages that would have a higher priority than games. If the kernel is broken, that would certainly come first. Missing config.h is an example of something higher up to resolve, for backwards compatibility. I doubt they're being discourteous, with all hell breaking out around them, I would guess they figure you'll understand where they are presently at. But, months?? That's pretty crucial. A quickie email to you would have been better to explain just what was going on... and, respectful. When I worked there in 2000, we had to have stuff out the door and resolved within a week, as our target goal in the Tech Support Department. While things might not actually gotten totally resolved in a week, there were plenty emails to explain just where the problem was in the resolution path for RedHat issues. If it was deemed a third party issue, then that would have been conveyed in an email explaining that. We weren't 'maintainers'... just a layer of communication between those with the problems and those able to do something about the problem. That was mostly during Bob Youngs days when Mathew was just coming on-board. He's a great guy, but his job is to watch the bottom-line so that everyone there gets paychecks that won't bounce. I wouldn't have that job for all the tea in China. Ric _______________________________________________ Fedora-games-list mailing list Fedora-games-list@xxxxxxxxxx http://www.redhat.com/mailman/listinfo/fedora-games-list
