On Sun, 2004-07-25 at 15:15, Hoyt wrote: > > > What can I do? Is there a driver for that? > > > Thanks. > > > > This list, fedora-docs-list, is for discussing Fedora documentation, not > > for technical help with Fedora. > > This issue arises frequently. > > Perhaps it's time to look at it as a documentation issue. > > What process did they arrive at in choosing this list? > > How can we use the answer to improve the system and get those who need help to > the correct place on the first try? The snarky answer would be "improve literacy throughout the user community." But that's not really answering your question. ;-) I think a good start would be for Red Hat to include a notation in their listinfo pages for fedora-docs-list in a large, easy-to-read, highlighted box, reading in effect: "The fedora-docs-list is for discussion of Fedora documentation, *not* for technical assistance. If you are looking for help with a Fedora issue, such as how to accomplish a certain task, go to the **fedora-list** [link] pages instead. Thank you!" I think it's currently very easy for people to mistake one for the other, because they think, "Aha, 'docs' -- that must be where I can find HOWTOs and such." We need to learn that as the user community expands, so too does the tendency to "think like a geek" drop concomitantly. I don't think we'll ever arrive at a 100% success rate with getting the right people to a solution on the first try, although it's certainly a noble goal. But what we should *never* have is users flailing after the second try -- that number should be 100% almost without exception, if you get my meaning. Cheers! -- Paul W. Frields, RHCE
