Chris Adams wrote:
Once upon a time, Andrew Farris <lordmorgul@xxxxxxxxx> said:
The automated script has no way of knowing the specifics of these bugs; go
comment 'this still matters' and change them out of NEEDINFO. The bug
triaging team is following the best path forward they had decided upon;
there is no possible way for a scripted bugzilla cleaning tool to decide if
all the information is there to solve that bug.
Do the triage messages just go to the requester or to everybody
(requester, maintainer, CCs)? If they only go to the requester, then
one rule to try would be if the last comment was from the requester,
send a notice to the maintainer. In most cases, if the requester was
the last person to comment, there's nothing more they can do unless
asked for more info.
I think any comment posted to the bug should go out to all CC's, so I would
think anyone on the list got those messages including the maintainers. I'm not
positive whether there did or not, but unless CC's are specifically excluded it
should have.
Also, that idea is interesting but problematic for bugs where the original
reporter disappeared but a secondary commenter provided the necessary info. It
might have caught a few cases, but would have needed human review too because
some bugs that reporter comments back something like 'Ill look at this soon'
which really was not the requested info; that bug needs closed if they haven't
reported back the right info, so leaving it would be clutter that the triaging
missed.
--
Andrew Farris <lordmorgul@xxxxxxxxx> www.lordmorgul.net
gpg 0x8300BF29 fingerprint 071D FFE0 4CBC 13FC 7DEB 5BD5 5F89 8E1B 8300 BF29
revoked key 0xC99B1DF3 no longer used
No one now has, and no one will ever again get, the big picture. - Daniel Geer
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