> Hi, > > these are problems you are probably always going to have, because the > wast majority of people is just not interested in "how things work". > This is not wrong from a user friendly point of view but leads to the > fact that most users are even unable to ask the right questions or > unwilling to read some guidelines. > So if you open up a BB or something for newbies, you will probably get > 99.9% of questions which are correctly answered by RTFM or are even not > understandable. > Best way to help those users in particular problems is IMO a direct > personal approach with really friendly (and patient) supporters. > So I think the best solution would be to encourage those supporters > everywhere to translate the problems into geekish and send them to the > right points. Although some polls or stuff could help too. > > christoph Geekish LOL :) Back to topic at hand. Are there some efforts from fedora and red hat that do this? I listen to Novell podcast and I hear there that they have user usability studies - I think that fedora and rad hat if aren't doing them already should start doing them ASAP. If there are such efforts please point me in the right direction because I have a few ideas and would like to contribute. Valent -- http://kernelreloaded.blog385.com/ linux, blog, anime, spirituality, windsurf, wireless registered as user #367004 with the Linux Counter, http://counter.li.org. ICQ: 2125241, Skype: valent.turkovic -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
