Daniel P. Berrangé wrote:
> Furthermore as someone dealing with bug reports I don't have access
> to the RPM database. That is on the end user's machine. Often all I
> get is a core dump attached to a bug report, and if I'm lucky they
> manually typed a couple of RPM NEVRs into the bug description. On
> many occassions I've found the NEVRs the user supplied in the
> description to be wrong due to mistakes on the bug reporter's side
> collecting the data.
How are those bugs reported? Are the users using a reporting tool / crash
handler (e.g., ABRT, DrKonqi, Breakpad, …) or filing the bugs manually? Can
we improve the reporting tool to include the required information?
I have never been a big fan of ABRT (among other things, because it files
reports only downstream), but one thing it does properly is that dso_list
attachment that includes the package NEVRs for each ELF binary loaded in the
process.
Kevin Kofler
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