Event based UI defaults [WAS: gnome-volume-manager blank CD defaults]

[Michael Favia <michael@xxxxxxxxxxxxxx>]

These UI discussions are some of my favorite and coupled with the 
increasing componentization and modularization of FC is one of my 
primary reasons for reading these lists religiously. Jeff, John, and 
Nicolas and others consistently express valid viewpoints and are able to 
abstract what works best for them and what would work best for most 
users (which are often different beasts altogether). I dont know if this 
is no an off list discussion:

I am unaware of the "real" guidelines (would love to know where to find 
them) for event UI design for the fedora project and gnome but I feel 
that the defaults of a UI should be targeted at a normal user (majority 
of the user base). I also believe that it is important to distinguish 
what will soon be normal users (slightly less technically proficient and 
dont desire to be more so) from what currently are normal users 
(moderately technically proficient with the desire to improve). Many of 
the people that i have known use fedora because they want to learn it 
and want to experiment with software alternatives but 
users/companies/governments are increasingly  turning to FC as a core 
set of applications to "do business". These new users are much less 
interested in creating the perfect computing experience for themselves 
and would just like a sane set of defaults that arent obtrusive but 
still inform them of important system events and a helping hand in the 
right direction when they perform a new/unfamiliar operation.

That said I personally despise "intelligent" menus that reorganize items 
and "automatic wizards/popups" that push you through the meat processing 
plant. While this may be a gray line i believe it is the UI's job to 
subtly provide the user with enough input and reinforcement as to propel 
them to the next desired step without forcing them down improper paths 
if they know differently (insert HAL 2000 quote here).

To this end I believe that click able system tray notifications provide 
a great opportunity to guide less experienced users and dont "steal 
focus" away from experienced users on a mission. They can be easily 
ignored and should disappear in a reasonable amount of time (not to 
mention be configurable if desired). The end goal IMO is to provide the 
user with the knowledge to make the decision next time if there wasnt a 
notification present.

I think Fedora is and should be attempting to be an attractive 
alternative with a shallow learning curve. So it is justifiably a bit 
more helpful currently then it should be as it becomes more ubiquitous. 
Streamlining and unifying the process by which the user interacts with 
the UI when foreign media and other elements (USB cam, printers, mp3 
players, etc) are introduced if one of the most important areas of 
interaction in my opinion. I think we should handle all of these 
"events" in a unified way so the users becomes used to dealing with a 
computer that is trying to understand what actions you are trying to 
make it perform.

This is just the aggregated sentiment of someone who introduces OSS in 
general and FC in particular to new users on a daily basis. I am only 
slightly qualified to express these opinions and i ask that you gently 
correct my mistakes/oversights where they are present. Im sure many of 
my thoughts are basic principles of UI design in some class i never took 
in college and i apologize if i am rehashing it for most. My opinions in 
short can be summed up as this:

* Everything that can stay static should (you want a firm foundation for 
new/experienced users to feel comfortable on)
* Expose the user to as few new UI elements as possible (this means 
unification of function and appearance wherever possible like: removable 
storage, new usb devices, etc).
* The UI experience should be like a tree in that you follow the same 
branch until you are forced to deviate because of the requirements of 
your destination.
* Subtly educate the user of possible and suggested actions without 
forcing them down predetermined paths of functionality (notifications).
* All "interfacing events" (popups, wizards) should be initiated by the 
user using the interface itself (which may mean simply clicking on a 
notification).
* Make operations as easy as possible by streamlining and automating the 
process where there is little question of deviance.

By giving people less to learn (unification) and helping them through 
the learning process (notification) we jointly educate the unknowing and 
dont pester the experienced users with "forced interfacing".

Best wishes.

--

Michael Favia           michael at insitesinc dot com
Insites Incorporated    http://michael.insitesinc.com