Jaroslav Reznik wrote:
> Most bugs are filled by quite technically skilled users. For average users
> it doesn't depend if it is RH bugzilla or upstream's bugzilla - it's too
> complicated for them. I know - it's another story... For these people
> forums are much more better.
Uh, forums are a horrible place for bug reports. For one because developers
usually won't read them. It's no use complaining about bugs in front of an
audience of other newbies, the bugs must be reported to the people who
actually care, and that's what bug trackers are for. Another issue is that
forums are freeform, they don't have any sort of form which tells users
what information is required.
I hate lazy idiots whining about bugs in forums when they never bothered
reporting them to the developers.
And I don't think we can make bug reports any easier, the point is that the
information is required, those "complicated" forms are there to request the
information we need.
Kevin Kofler
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