Hi Howie, Our support team is available 24/7. You might have called the wrong number. We conduct onboarding sessions with our subscription customers where we brief new customers on how to get assistance even at 1am on a Saturday night. I will send you a pm with more information. Regards, Wolfgang VP Services, Inktank On 12/8/13 9:02 AM, "Mark Nelson" <mark.nelson@xxxxxxxxxxx> wrote: >Hello Howie, > >Is your cluster still down? > >If you have a support contract with us please make sure to submit a >support ticket so that our professional services team sees it. > >If not, I'd suggest looking through the logs on the hosts that have >remaining monitors and seeing if they say anything. You can also set >"debug mon = 20" in your ceph.conf file and restart the mons to get more >debugging info. > >Mark > >On 12/08/2013 12:39 AM, Mark Kirkwood wrote: >> On 08/12/13 19:28, Howie C. wrote: >>> Hello Guys, >>> >>> Tonight when I was trying to remove 2 monitors from the production >>> cluster, everything seems fine but all the sudden I cannot connect to >>> the cluster no more, showing >>> root@mon01:~# ceph mon dump >>> 2013-12-07 22:24:57.693246 7f7ee21cc700 0 monclient(hunting): >>> authenticate timed out after 300 >>> 2013-12-07 22:24:57.693291 7f7ee21cc700 0 librados: client.admin >>> authentication error (110) Connection timed out >>> Error connecting to cluster: TimedOut >>> >>> I tried to call Intank, but no ones there. >>> >>> Any suggestions? Please help! >>> >> >> How many monitors did you have (before removing the 2)? Check that your >> ceph.conf on the host where you are running the mon dump has them all >> listed (otherwise use the -m switch to specify own you know is still >> there)! >> >> It might be that the remaining ones are just taking a few moments to >> decide on a quorum. >> >> Regards >> >> Mark >> _______________________________________________ >> ceph-users mailing list >> ceph-users@xxxxxxxxxxxxxx >> http://lists.ceph.com/listinfo.cgi/ceph-users-ceph.com > >_______________________________________________ >ceph-users mailing list >ceph-users@xxxxxxxxxxxxxx >http://lists.ceph.com/listinfo.cgi/ceph-users-ceph.com _______________________________________________ ceph-users mailing list ceph-users@xxxxxxxxxxxxxx http://lists.ceph.com/listinfo.cgi/ceph-users-ceph.com
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