Re: A proposed CentOS mailing list FAQ

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On Fri, Jul 30, 2010 at 10:35 AM,  <m.roth@xxxxxxxxx> wrote:
>
> I threatened to do this a few months ago.... Here's a first draft. I
> was thinking of it as something that might get posted the beginning of
> the month, or sent to someone who drops in with "it doesn't work!!!".
>
>    PLEASE feel free, no, *please* rip, shred, tear, rend this, and help
> me make it usable.
>
> #####################################################################
>
> 1. This mailing list is here for folks around the world to share knowledge
> about CentOS
>     and Linux. This is not a paid tech support organization - if you want
> that, buy
>     a RedHat subscription.
>
> 2. We are not here to do your job for you. If you think we should, perhaps
> you
>      should pay us. Before asking us, have you:
>   a) read the documentation (RTFM)?
>   b) checked the CentOS wiki for howtos and FAQs?
>         i) <http://centos.org>, and click on "information"
>         ii) <http://wiki.centos.org/>
>   c) googled for documents on the Web?
>
> 3. Many of your problems have been discussed and solved. Feel free to ask
> for a link
>      to the solution, or the discussion.
>
> 4. When you post a question,
>   a) mention the version of CentOS, and of any other software;
>   b) give a full explanation of the problem, not merely "networking is
> broke,
>        how do I fix it", or something like that, and
>   c) Include error messages if possible. Do *not* put pages of them - edit
>        so that you give only a few lines of example, or only the relevant
>        message lines, not, say, the entire dump of dmesg.

First the negative comments.

In (1), "if you want that, buy a RedHat subscription" is unnecessary.

In (2), "If you think we should, perhaps you should pay us" is really
unnecessary.

Second the positive comments.

Overall, a very good undertaking.

In (4)
- use a meaningful subject
- separate opinion from fact
- use a pastebin to post a full log
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