Email Problem

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Hi;
The following message appears to have been sent, but in fact never does reach their destination:

[root qmail-send]# tail current 

@400000004b87b3d3392cbddc new msg 97881462

@400000004b87b3d3392cc5ac info msg 97881462: bytes 531 from <suzieprogrammer@xxxxxxxxx> qp 23629 uid 508

@400000004b87b3d33b7f700c starting delivery 4: msg 97881462 to remote suzieprogrammer@xxxxxxxxx

@400000004b87b3d33b7f7bc4 status: local 0/10 remote 1/255

@400000004b87b3d4338aec64 delivery 4: success: 209.85.216.35_accepted_message./Remote_host_said:_250_2.0.0_OK_1267184586_6si3416200pxi.53/

@400000004b87b3d4338af434 status: local 0/10 remote 0/255

@400000004b87b3d4338d4dc4 end msg 97881462

[root qmail-send]# tail lock 

[root  qmail-send]# tail state 

[root  qmail-send]# ps wax|grep qmail

 7759 ?        S      0:00 supervise qmail-send

 7761 ?        S      0:00 supervise qmail-pop3d

 7763 ?        S      0:00 supervise qmail-smtpd

 8011 pts/0    S+     0:00 grep qmail

21589 ?        S      0:00 qmail-send

21590 ?        S      0:00 tcpserver -H -R -v -c100 0 110 qmail-popup mail.13gems.com /home/vpopmail/bin/vchkpw qmail-pop3d Maildir

21591 ?        S      0:00 multilog t s100000 n20 /var/log/qmail/qmail-pop3d

21593 ?        S      0:00 /usr/local/bin/tcpserver -v -R -l mail.13gems.com -x /etc/tcp.smtp.cdb -c 30 -u 508 -g 503 0 smtp /var/qmail/bin/qmail-smtpd mail.13gems.com /home/vpopmail/bin/vchkpw /usr/bin/true

21595 ?        S      0:00 multilog t s100000 n20 /var/log/qmail/qmail-smtpd

21596 ?        S      0:00 multilog t s100000 n20 /var/log/qmail/qmail-send

21597 ?        S      0:00 qmail-lspawn ./Maildir

21598 ?        S      0:00 qmail-rspawn

21601 ?        S      0:00 qmail-clean

[root  qmail-send]# qmailctl stat

/service/qmail-send: up (pid 21589) 60864 seconds

/service/qmail-send/log: up (pid 21596) 60864 seconds

/service/qmail-smtpd: up (pid 21593) 60864 seconds

/service/qmail-smtpd/log: up (pid 21595) 60864 seconds

/service/qmail-pop3d: up (pid 21590) 60864 seconds

/service/qmail-pop3d/log: up (pid 21591) 60864 seconds

messages in queue: 0

messages in queue but not yet preprocessed: 0


Why?
TIA,
Susan
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