on 2-10-2009 5:44 AM Timothy Murphy spake the following: > Spiro Harvey wrote: > >>> The message on the screen tells me to look at the System Event Log. >> What application is doing that? System Event Log sounds like Windows >> terminology. > > Centos-5.2 halted, and the message on the screen told me > to look at the System Event Log. > > In fact I found that on pressing F2 (Enter Setup) on boot > I was given a list of options, which includes System Event Log. > Pressing this allows me to read entries going back several days. > > In my case I found the error > "Uncorrectable ECC Error DIMM 1,1". > > On swapping the two 2GB memory modules, > the message changed to > "Uncorrectable ECC Error DIMM 2,2". > > This seemed to me to be pretty strong evidence > that the fault was indeed with one of the memory modules. > Unfortunately it was difficult to convince Dell of this. > The technical support man I spoke to (in Scotland) > claimed that it might be a software error caused by installing > Windows XP Pro as a second OS on the machine. Many 1st level tech support people have a book of scripts they have to follow, and anything not in those scripts throws them off. You almost always have to escalate to the next level to actually talk to someone who is allowed to "think for themselves". -- MailScanner is like deodorant... You hope everybody uses it, and you notice quickly if they don't!!!!
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