Re: Trouble Ticket System

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Jun Salen wrote:

> Last year, I tried to installed and evaluate the following OSS web base
> trouble ticketing system. This is for me to track history on our IT
> related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix
> Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket.
> From those, PMOS and eTicket are my top picks. I have problem installing
> OTRS the last time, so I am unable to evaluate that but will try later.
> The problem with PMOS is that the developer want to give up the project
> last time I checked. Aside from the mentioned above, can you suggest
> others that are better. Any advice from other experiences please. Thank
> you very much.

Have you looked at trac? I find it is an excellent bit of software.

Jeremy

-- 
Jeremy Sanders <jss@xxxxxxxxxxxxx>   http://www-xray.ast.cam.ac.uk/~jss/
X-Ray Group, Institute of Astronomy, University of Cambridge, UK.
Public Key Server PGP Key ID: E1AAE053

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