Chris Boyd wrote:
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web
base trouble ticketing system. This is for me to track history on our
IT related issues. Those that I tried are the PHP Ticket,
DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS
Help Desk and eTicket. From those, PMOS and eTicket are my top picks.
I have problem installing OTRS the last time, so I am unable to
evaluate that but will try later. The problem with PMOS is that the
developer want to give up the project last time I checked. Aside from
the mentioned above, can you suggest others that are better. Any
advice from other experiences please. Thank you very much.
Take a look at Request Tracker
http://bestpractical.com/rt/
Active support and an active user community.
and run it on Centos 5 or use the updated LAMP packages in the centos
plus repository if you are running Centos 4.
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