On Wed, 2007-12-26 at 12:06 -0800, Scott Silva wrote:
> on 12/25/2007 7:19 PM MHR spake the following:
> > I plugged my son's new (Christmas) Zen V player into my CentOS 5.1 box
> > and it doesn't register as a device that the system can see or mount.
> >
> > If I lsusb, it shows up as bus 2, device 8, but there is no
> > corresponding /dev/??? device for it, so the system can't get at it.
> >
> > How do I get around this?
> >
> Many Zen's have a proprietary driver, not just a usb storage device.
>
Here's what Creative said:
-------- Forwarded Message --------
> From: Creative Americas Customer Support
> <CLI.support@xxxxxxxxxxxxxxxxxxxxxxxxx>
> To: Mark Hull-Richter <mhullrich@xxxxxxxxx>
> Subject: Re: CLI - Technical Support Request - (ZEN
> 2GB/4GB/8GB/16GB/32GB) (KMM15703108I110L0KM)
> Date: Thu, 27 Dec 2007 16:55:06 +0000 (GMT)
>
> Dear Mark
> Thank you for reaching us at Creative Customer Support; we appreciate
> the opportunity to assist you. I am very sorry for the frustration but
> we do not support Linux with any of our players.
>
> I am not sure why, it may be because its open source and there may be
> support from an outside source, for example there is a link for linux
> support for our soundcards at this link:
> http://opensource.creative.com/soundcard.html You can check out the
> web to see if there is any support, again I am sorry for the
> inconvenience.
>
> If you would like to see the accessories that we carry for this player
> or any of our other great products like the new X-Fi wireless home
> sound system for exceptional sound, please go to
> http://us.creative.com/shop/shopcategory.asp?category=213&; If you
> still require assistance, please reply to this email with any previous
> correspondence to ensure the quickest and most accurate service.
>
> Best Regards ,
>
> Jack
> Technical Support
> Creative Labs Americas
>
> - - -
> ACCESSORIZE IT -- Find the accessories you crave for your Sound
> Blaster. Cables, gaming headsets, remotes, drive and console upgrade
> kits, premium speakers and headphones, and more!
> http://us.creative.com/redirect.asp?id=5629
>
> PROTECT IT -- Protect your ZEN, Sound Blaster X-Fi and select WebCams
> by extending your product's coverage to a full 2 years with a Creative
> Care Protection Plan.
> http://us.creative.com/redirect.asp?id=5630
>
> SAVE UP TO 80% NOW -- Visit Creative's Savings Center for sale items
> and big deals on clearance and refurbished products.!
> http://us.creative.com/redirect.asp?id=5631
>
> LOOK AND SOUND YOUR BEST ONLINE -- True plug and play Live! Cams for
> your desktop and notebook get you online and chatting fast.
> http://us.creative.com/redirect.asp?id=5632
>
> - - -
I left in the ads at the end because I think it explains quite clearly
why Creative won't do this: no money in it for them (or so they think).
I would recommend that all Linux Zen users bombard them with requests
for support. Maybe if they think there's a demand for it, they'll give
in and provide it (miracles happen...).
Thanks!
mhr
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