From: Drew Weaver Sent: March 26, 2007 11:15
>
> Well, check out Cerberus.
I will definitely do that.
> What we do is have a mailbox setup for support, Cerberus
> downloads the mail and then forwards it to our exchange server
> (public folder) than we share the work load in the public folder,
> and we track tickets using Cerberus.
The mail handling is my primary concern at this time. The other
aspects of ticketing systems is already being handle be in-house
developed applications that are highly integrated into our own
application software management, packaging and operation. It will
be both a major selling job and implantation effort to replace
that.
> It works really well, and unless you update it constantly its
> fairly hands-off.
Thank you for your recommendation.
Regards, Hugh
--
Hugh E Cruickshank, Forward Software, www.forward-software.com
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