Seagate - experience/opinion on vendor?

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hi guys

I have rather a large set of Seagate's SAS ST32000444SS, over a hundred - experience I'm having from those in conjunction with their tech support is abysmal.

I'm trying to update firmware of these drives and nothing works, including tech support.

... and I cannot help but wonder - is just me who is so unlucky and getting very, very poor support(taking naturally only of Linux) or in fact Seagate are rubbish!

Care to share your say?

thanks, L.

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