Re: usb problem on Dell Latitude 3570

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On 07/02/2018 01:49 AM, johan.vermeulen7@xxxxxxxxxx wrote:
> Hello All, 
>
> after update to Centos7.5 all our Latitudes 3570 - some 150- suffer usb problems. 
> Plug and play doesn't work any more, people need to insert usb devices - mouse, keyboard, eidreader - first and then boot 
> in order to use them. 
>
> dmesg | tail -n15 gives these EM: 
>
> [ 25.164396] usb 1-8: device descriptor read/64, error -110 
> [ 25.418387] usb 1-8: new full-speed USB device number 6 using xhci_hcd 
> [ 30.571460] usb 1-8: device descriptor read/64, error -110 
> [ 53.084387] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command 
> [ 53.084435] xhci_hcd 0000:00:14.0: Timeout while waiting for stop endpoint command 
> [ 53.285343] usb 1-8: device not accepting address 7, error -62 
> [ 58.300369] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300384] xhci_hcd 0000:00:14.0: Command completion event does not match command 
> [ 58.300394] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300401] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300408] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300415] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300421] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300428] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300435] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300441] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
> [ 58.300448] xhci_hcd 0000:00:14.0: ERROR mismatched command completion event 
>
> Googling this is see some posts with similar problems, but none on Centos7 and none resolved. 
> I suppose this is some driver-shift-update in Centos7.5. 
> We are running MATE desktop, if that could be an issue.... 
>
> Many thanks for any advise. 
> Jul  1 07:15:06 pygeum kernel: [   10.844445] usb 3-1: device descriptor read/64, error -110
> Jul  1 07:15:06 pygeum kernel: [   26.460443] usb 3-1: device descriptor read/64, error -110
> Jul  1 07:15:06 pygeum kernel: [   26.696308] usb 3-1: new full-speed USB device number 3 using xhci_hcd
> Jul  1 07:15:06 pygeum kernel: [   31.836441] usb 3-1: device descriptor read/64, error -110
> Jul  1 07:15:06 pygeum kernel: [   47.452351] usb 3-1: device descriptor read/64, error -110
> Jul  1 07:15:06 pygeum kernel: [   47.560390] usb usb3-port1: attempt power cycle
> Jul  1 07:15:06 pygeum kernel: [   48.212366] usb 3-1: new full-speed USB device number 4 using xhci_hcd
> Jul  1 07:15:06 pygeum kernel: [   53.468442] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command
> Jul  1 07:15:06 pygeum kernel: [   58.844448] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command
> Jul  1 07:15:06 pygeum kernel: [   59.052359] usb 3-1: device not accepting address 4, error -62
> Jul  1 07:15:06 pygeum kernel: [   59.180277] usb 3-1: new full-speed USB device number 5 using xhci_hcd
> Jul  1 07:15:06 pygeum kernel: [   64.220453] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command
> Jul  1 07:15:06 pygeum kernel: [   69.596378] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command
> Jul  1 07:15:06 pygeum kernel: [   69.804359] usb 3-1: device not accepting address 5, error -62
> Jul  1 07:15:06 pygeum kernel: [   69.805459] usb usb3-port1: unable to enumerate USB device
>
> Greetings, J. 
>
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Interesting.  I get the following errors from my external monitor
plugged into a USB C port on a Dell XPS 9360.  This is under Ubuntu
18.04, kernel  4.15.0-23-generic.  When I unplug and replug the USB C
cable, the error goes away, but I don't believe it is a cable or
connector problem.  Most of the time the external monitor works even
with these errors, but occasionally I have to reboot to get it to work. 
Biggest problem is it takes a long time to boot when it gets these errors.

Jul  1 07:15:06 pygeum kernel: [   10.844445] usb 3-1: device descriptor
read/64, error -110
Jul  1 07:15:06 pygeum kernel: [   26.460443] usb 3-1: device descriptor
read/64, error -110
Jul  1 07:15:06 pygeum kernel: [   26.696308] usb 3-1: new full-speed
USB device number 3 using xhci_hcd
Jul  1 07:15:06 pygeum kernel: [   31.836441] usb 3-1: device descriptor
read/64, error -110
Jul  1 07:15:06 pygeum kernel: [   47.452351] usb 3-1: device descriptor
read/64, error -110
Jul  1 07:15:06 pygeum kernel: [   47.560390] usb usb3-port1: attempt
power cycle
Jul  1 07:15:06 pygeum kernel: [   48.212366] usb 3-1: new full-speed
USB device number 4 using xhci_hcd
Jul  1 07:15:06 pygeum kernel: [   53.468442] xhci_hcd 0000:39:00.0:
Timeout while waiting for setup device command
Jul  1 07:15:06 pygeum kernel: [   58.844448] xhci_hcd 0000:39:00.0:
Timeout while waiting for setup device command
Jul  1 07:15:06 pygeum kernel: [   59.052359] usb 3-1: device not
accepting address 4, error -62
Jul  1 07:15:06 pygeum kernel: [   59.180277] usb 3-1: new full-speed
USB device number 5 using xhci_hcd
Jul  1 07:15:06 pygeum kernel: [   64.220453] xhci_hcd 0000:39:00.0:
Timeout while waiting for setup device command
Jul  1 07:15:06 pygeum kernel: [   69.596378] xhci_hcd 0000:39:00.0:
Timeout while waiting for setup device command
Jul  1 07:15:06 pygeum kernel: [   69.804359] usb 3-1: device not
accepting address 5, error -62
Jul  1 07:15:06 pygeum kernel: [   69.805459] usb usb3-port1: unable to
enumerate USB device


Nataraj



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