On Fri, 2017-02-03 at 07:10 -0500, TE Dukes wrote:
>
> > -----Original Message-----
> > To: CentOS mailing list
> > Subject: Re: Spotty internet connection
> ><snip>
> I bought an Arris Surfboard Cable Modem/Gateway instead of leasing one from
> them for $15/mo.
>
> https://www.newegg.com/Product/Product.aspx?Item=N82E16825122014
>
> I don't use the WIFI as I already have a wireless access point connected. It
> does have a 'guest' feature but I haven't gotten around to setting that up.
> <snip>
I have the same TWC/Charter provider. Also bought a SB66141 a few years
back to stop paying them.
http://http://192.168.100.1/
Gets to the web interface and I go to signals page
http://192.168.100.1/cmSignal.htm
And make daily snapshots of that. When there's a big change in power
levels, uncorrectable codewords, or even a huge jump in correctable
codewords, I know trouble is coming.
When you call for support, ask for level 3 support three times and they
*have* to connect you w/folks at the center that have more resources and
knowledge.
As an aid, I've used traceroute to identify where the problem seems to
manifest, based on round-trip times, and ping. Scripted to fire off
every 90 seconds so I can see change over time.
Who you get at level 3 can make a difference. Some are lazy (e.g. latest
down 7 times in the A.M. and they couldn't tell me mtce was being done).
N.B. My unit is modem only as I run it to IPCop and into my
"homegroan.firewall" built by me LAN with switches.
TWC/Charter seems to be migrating to the old sucky TWC, IMHO.
HTH,
Bill
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