Re: Upgrade from 5.6 => 5.7

[Emmanuel Noobadmin <centos.admin@xxxxxxxxx>]

On 9/16/11, m.roth@xxxxxxxxx <m.roth@xxxxxxxxx> wrote:
> You *need* both. Take too long, and the user will go somewhere else.

Of course :D

> I remember hearing about another division, a bunch of years ago, when I
> worked at the Scummy Mortgage Co. (name available upon request, offline),
> where the manager had designed the interface... and all the clerks *hated*
> it, and did everything they could to *not* use it.
>
> In other words, it was a failure. But then, that's another reason I have
> always wanted, during the design phase, to talk to the actual end users,
> *not* to the Manager Who Knew, I Mean, Everything.

Similar experiences, but some bosses/managers just don't accept that
we have to talk to the people who will actually be using the interface
most of the time. I had customers who told me it's a waste of time
talking to the workers because they don't understand the whole
operational process and insist we build it the upper management way.
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