> Actually, we really like Dell. The servers that died are four or five
> years old, and were only under a now-expired warranty. All
> had the same error (E171F PCIE fatal error B0 D3 F0), which indicates
a
> pci-x error, which is weird. And that all of them failed within a week
> suggests, to me, a firmware error, maybe a counter that rolled over,
or ran
> past the end.
>
> And I not only got a Dell rep to chat about it, he even opened a case,
> knowing they were out of warranty. Maybe it's 'cause we're US
> gov't, but
> still....
I'd have done the same: Anything that drops four on the floor at your
place
can do so elsewhere... And I'd want to know why/how/what dropped those
four
*before* some in-warranty units proffered the same startling surprise.
http://www.youtube.com/watch?v=-PnlWHdJGLM
You do not want your customers saying things like this about your
product line.
HP learned its lesson on this one, we should do the same *before* the
"Instructive Experience" nails us between the eyes. *hats off to the
Dell guy*.
Insert spiffy .sig here:
Life is complex: it has both real and imaginary parts.
Life is not measured by the number of breaths we take, but by the
moments that take our breath away.
//me
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