On 05/08/2009 05:39 PM, Dag Wieers wrote: > In itself the process worked, although I don't know if asking the > AdminGroup is a good suggestion. We could add something like: its a horrible suggestion. Sending private emails is not something that anyone should encourage for a process solution. The misleading portion seems to be the bit that says someone from AdminGroup will get back to you, that is what would perhaps cause people to consider the shortcut and directly email. How about that line is dropped completely ? We dont need to mention who is going to be the person doing the business, anyone with admin or edit rights in the section requested could action it. How about we change the bit that says : There will be a small delay while you wait for someone from the AdminGroup to create that page and give you editing rights. This can take up to three days if requested, say, after normal working hours (European) on a Friday. to: A wiki admin will then take the required action. In most cases access will be granted right away, but in some cases the admins might request more information. Dont worry its only so we can get to know you a bit better during the process. I dont think we need a mention of either three days or the european working hours. Most of the people who contribute work outside 'normal' hours after all. And its rare that its taken many many days before access was granted. > - If your mail arrived on the list and you did not get any response, > contact person1 or person2 to make sure we can fix this as soon as > possible I'd rather we dont do that, it creates a direct dep on a specific person leading to the sort of issue here. I think people should be encouraged to resend a reminder to the mailing list itself. That way its visible to everyone and if there is a problem, there are resources that can be brought in to handle the problem. > I would also like to add some links eg. where to create a login, a link to > the archive, etc... Sounds good. Actually looking at that page with my 'dunce' cap on, the page looks a bit cluttered, there might be too much info on that one page which could also cause an issue. What does everyone think ? Should that / Could that page be split up into smaller nuggets ? Could the info be better organised ? btw, w.r.t subscriptions to the list, we can always just have a form that someone fills in that does some behind-the-scenes stuff, including subscribe the person to the list. or is that just asking for a spam honeypot ? -- Karanbir Singh : http://www.karan.org/ : 2522219 at icq
