-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Note: the current version of the following document is available here: https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_n a-c05054565 SUPPORT COMMUNICATION - SECURITY BULLETIN Document ID: c05054565 Version: 3 HPSBMU03562 rev.3 - HPE Service Manager using Java Deserialization, Remote Arbitrary Code Execution NOTICE: The information in this Security Bulletin should be acted upon as soon as possible. Release Date: 2016-03-21 Last Updated: 2016-07-14 Potential Security Impact: Remote Code Execution Source: Hewlett Packard Enterprise, Product Security Response Team VULNERABILITY SUMMARY A vulnerability in Apache Commons Collections for handling Java object deserialization was addressed by HPE Service Manager. The vulnerability could be exploited remotely to allow remote code execution. References: CVE-2016-1998 PSRT110060 SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed. HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web-Tier, Windows Client, Service Request Catalog BACKGROUND CVSS Base Metrics ================= Reference, CVSS V3 Score/Vector, CVSS V2 Score/Vector CVE-2016-1998 7.3 CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H 7.2 (AV:L/AC:L/Au:N/C:C/I:C/A:C) Information on CVSS is documented in HPE Customer Notice HPSN-2008-002 here: https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docI d=emr_na-c01345499 Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to security-alert@xxxxxx. RESOLUTION HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager: For versions 9.30, 9.31, 9.32, 9.33, 9.34: Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5 SM9.35 P4 package, SM 9.35 ServiceRequestCatalog 9.35.0015 p4 https://softwaresupport.hpe.com/km/KM02143502 SM 9.35 AIX Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143332 SM 9.35 HP Itanium Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143206 SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143388 SM 9.35 Linux Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143530 SM 9.35 Solaris Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143276 SM 9.35 Windows Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143589 SM 9.35 Webtier 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143447 SM 9.35 Windows Client 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143645 SM 9.34.P5 package, AIX Server 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02310304 HP Itanium Server 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02311066 Linux Server 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02310566 Solaris Server 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02311656 Windows Server 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02310486 Webtier 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02310375 Windows Client 9.34.5003 p5 https://softwaresupport.hpe.com/km/KM02310620 ServiceRequestCatalog 9.34.0011 p5 https://softwaresupport.hpe.com/km/KM02310439 For version 9.35: Upgrade to SM 9.35.P4 SM9.35 P4 package, SM 9.35 ServiceRequestCatalog 9.35.0015 p4 https://softwaresupport.hpe.com/km/KM02143502 SM 9.35 AIX Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143332 SM 9.35 HP Itanium Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143206 SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143388 SM 9.35 Linux Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143530 SM 9.35 Solaris Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143276 SM 9.35 Windows Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143589 SM 9.35 Webtier 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143447 SM 9.35 Windows Client 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143645 For versions 9.40, 9.41: Upgrade to SM 9.41.P3 SM9.41.P3 package, Service Manager 9.41.3016 p3 - Server for AIX https://softwaresupport.hpe.com/km/KM02236813 Service Manager 9.41.3016 p3 - Server for HP-UX/IA https://softwaresupport.hpe.com/km/KM02236897 Service Manager 9.41.3016 p3 - Server for Linux https://softwaresupport.hpe.com/km/KM02236827 Service Manager 9.41.3016 p3 - Server for Solaris https://softwaresupport.hpe.com/km/KM02236843 Service Manager 9.41.3016 p3 - Server for Windows https://softwaresupport.hpe.com/km/KM02236929 Service Manager 9.41.3016 p3 - Web Tier https://softwaresupport.hpe.com/km/KM02236883 Service Manager 9.41.0039 p3 ServiceRequestCatalog https://softwaresupport.hpe.com/km/KM02236911 Service Manager 9.41.3016 p3 - Windows Client https://softwaresupport.hpe.com/km/KM02236857 HISTORY Version:1 (rev.1) - 21 March 2016 Initial release Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher Version:3 (rev.3) - 14 July 2016 updated resolution section Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy. Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@xxxxxxx. Report: To report a potential security vulnerability with any HPE supported product, send Email to: security-alert@xxxxxxx Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email: http://www.hpe.com/support/Subscriber_Choice Security Bulletin Archive: A list of recently released Security Bulletins is available here: http://www.hpe.com/support/Security_Bulletin_Archive Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB. 3C = 3COM 3P = 3rd Party Software GN = HPE General Software HF = HPE Hardware and Firmware MU = Multi-Platform Software NS = NonStop Servers OV = OpenVMS PV = ProCurve ST = Storage Software UX = HP-UX Copyright 2016 Hewlett Packard Enterprise Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise and the names of Hewlett Packard Enterprise products referenced herein are trademarks of Hewlett Packard Enterprise in the United States and other countries. 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