-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Note: the current version of the following document is available here: https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_n a-c05167176 SUPPORT COMMUNICATION - SECURITY BULLETIN Document ID: c05167176 Version: 1 HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery NOTICE: The information in this Security Bulletin should be acted upon as soon as possible. Release Date: 2016-06-08 Last Updated: 2016-06-08 Potential Security Impact: Remote Denial of Service (DoS), Disclosure of Sensitive Information, Unauthorized Read Access to Files, Server-Side Request Forgery (SSRF) Source: Hewlett Packard Enterprise, Product Security Response Team VULNERABILITY SUMMARY Potential vulnerabilities have been identified in HPE Service Manager. These vulnerabilities could be remotely exploited to allow disclosure of information, unauthorized read access to files and server side request forgery. References: CVE-2016-4371 PSRT110006 SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed. HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web Client, Windows Client, Service Request Catalog, Mobility BACKGROUND CVSS 2.0 Base Metrics =========================================================== Reference Base Vector Base Score CVE-2016-4371 (AV:N/AC:M/Au:S/C:P/I:P/A:N) 4.9 =========================================================== Information on CVSS is documented in HP Customer Notice: HPSN-2008-002 Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to security-alert@xxxxxxx. RESOLUTION HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager: For versions 9.30, 9.31, 9.32, 9.33, 9.34: Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5 SM9.35 P4 package, SM 9.35 Mobility 9.35.4000 p4: https://softwaresupport.hpe.com/km/KM02143180 SM 9.35 ServiceRequestCatalog 9.35.0015 p4: https://softwaresupport.hpe.com/km/KM02143502 SM 9.35 AIX Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143332 SM 9.35 HP Itanium Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143206 SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143388 SM 9.35 Linux Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143530 SM 9.35 Solaris Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143276 SM 9.35 Windows Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143589 SM 9.35 Webtier 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143447 SM 9.35 Windows Client 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143645 SM 9.34.P5 package, AIX Server 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02310304 HP Itanium Server 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02311066 Linux Server 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02310566 Solaris Server 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02311656 Windows Server 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02310486 Webtier 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02310375 Windows Client 9.34.5003 p5: https://softwaresupport.hpe.com/km/KM02310620 ServiceRequestCatalog 9.34.0011 p5: https://softwaresupport.hpe.com/km/KM02310439 Mobility 9.34.5001 p5: https://softwaresupport.hpe.com/km/KM02310466 For version 9.35: Upgrade to SM 9.35.P4 SM9.35 P4 package, SM 9.35 Mobility 9.35.4000 p4: https://softwaresupport.hpe.com/km/KM02143180 SM 9.35 ServiceRequestCatalog 9.35.0015 p4: https://softwaresupport.hpe.com/km/KM02143502 SM 9.35 AIX Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143332 SM 9.35 HP Itanium Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143206 SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143388 SM 9.35 Linux Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143530 SM 9.35 Solaris Server 9.35.4001 p4: https://softwaresupport.hpe.com/km/KM02143276 SM 9.35 Windows Server 9.35.4001 p4: < https://softwaresupport.hpe.com/km/KM02143589 SM 9.35 Webtier 9.35.4001 p4: < https://softwaresupport.hpe.com/km/KM02143447 SM 9.35 Windows Client 9.35.4001 p4: < https://softwaresupport.hpe.com/km/KM02143645 For versions 9.40, 9.41: Upgrade to SM 9.41.P3 SM9.41.P3 package, Service Manager 9.41.3016 p3 - Server for AIX: https://softwaresupport.hpe.com/km/KM02236813 Service Manager 9.41.3016 p3 - Server for HP-UX/IA: https://softwaresupport.hpe.com/km/KM02236897 Service Manager 9.41.3016 p3 - Server for Linux: https://softwaresupport.hpe.com/km/KM02236827 Service Manager 9.41.3016 p3 - Server for Solaris: https://softwaresupport.hpe.com/km/KM02236843 Service Manager 9.41.3016 p3 - Server for Windows: https://softwaresupport.hpe.com/km/KM02236929 Service Manager 9.41.3016 p3 - Web Tier: https://softwaresupport.hpe.com/km/KM02236883 Service Manager 9.41.0039 p3 ServiceRequestCatalog: https://softwaresupport.hpe.com/km/KM02236911 Service Manager 9.41.3016 p3 - Windows Client: https://softwaresupport.hpe.com/km/KM02236857 Service Manager 9.41.3000 p3 Mobility: https://softwaresupport.hpe.com/km/KM02236867 HISTORY Version:1 (rev.1) - 8 June 2016 Initial release Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy. Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@xxxxxxx. Report: To report a potential security vulnerability with any HPE supported product, send Email to: security-alert@xxxxxxx Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email: http://www.hpe.com/support/Subscriber_Choice Security Bulletin Archive: A list of recently released Security Bulletins is available here: http://www.hpe.com/support/Security_Bulletin_Archive Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB. 3C = 3COM 3P = 3rd Party Software GN = HPE General Software HF = HPE Hardware and Firmware MU = Multi-Platform Software NS = NonStop Servers OV = OpenVMS PV = ProCurve ST = Storage Software UX = HP-UX Copyright 2016 Hewlett Packard Enterprise Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise and the names of Hewlett Packard Enterprise products referenced herein are trademarks of Hewlett Packard Enterprise in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1 iQEcBAEBAgAGBQJXWFRMAAoJEGIGBBYqRO9/nIsH/jQ7GBEho4E371qmhQpwoNLq e5e4CMOrL3946Y4IgA95t/naA34vX591HOYt2Jke22IN25Hhxf5dvO3+z4l98DiP f/GNdSbVUmyZbPjymZwk5zm9HSMJTKgCE/17RxBo3ggImzUNfWKKp1MxjR89iI78 1p7MBooea6HQPD5yK5+uTp3HWas+riUgGk7c6G+WHtG0PcS251VVWbcaPHDGx0Hl bUOJdNLEvO29zO923Fo/8Zb5ClmGDqhh0bCoBJgmEiwVbMpH2qwSWqjp8xklVMRe 4WadlStftIZX9szwCioZYFZG8stfurE/Vhu7I0o7IqhjbR5fuJYMR4umZrn8cRw= =t/vL -----END PGP SIGNATURE-----
