> -----Original Message----- > From: rsmoak@xxxxxxxxx [mailto:rsmoak@xxxxxxxxx] > Sent: Monday, December 18, 2006 12:53 PM > To: bugtraq@xxxxxxxxxxxxxxxxx > Subject: Re: Cisco not honoring update promises? > > Michael, > > This message came to my attention this morning via your > posting to bugtraq. > > Apologies for the trouble you are having. > Cisco has come across with the requested firmware. Thanks Russell. If cisco needs copies of emails from tac about this issue I will save them. Russell also suggested that if anyone had problems getting tac to send security updates that they call the phone number and/or send email to psirt to escalate it. > Cisco gives specific guidance in each of our public security > advisories regarding software upgrades. If the bug that you > are trying to obtain an upgrade for is documented in a > security advisory indicating that free software will be made > available to resolve the issue, Cisco will of course honor > that request. > Seems that the problem is not with Cisco's policies, but some of the (offshore?) tech support people answering the tac@xxxxxxxxx email still don't know Cisco's policies.
