Hello, Yes, I have also ran into this several times with the SonicWall tech support. They ALWAYS ask me to send the TSR, with all the options checked, via regular email. I did not realize just how sensitive these were until I actually read one. I immediately changed my shared secret password and had all my VPN clients updated after that. I refuse to send these reports via email now, but they still always ask. I now attach them to my https mysonicwall page. I am just amazed how supposed "security professionals " always advocate sending this report via email. Jody -----Original Message----- From: Stephan Sachweh [mailto:Stephan.Sachweh@xxxxxxxxxx] Sent: Monday, August 02, 2004 3:54 AM To: bugtraq@xxxxxxxxxxxxxxxxx Cc: Milton Lopez Subject: RE: Sonicwall diag tool includes VPN credentlials Milton Lopez <mlopez@xxxxxxxxx> wrote on 30.07.2004 23:46:07: > Our Sonicwall Pro 300 firewall appliance includes a diagnostic tool > called "Tech Support Report", which dumps the current configuration > info to a plain text file. I have been asked by Sonicwall personnel > to email this file as an attachment during several tech. support > calls, without any additional warning or explanation. Before downloading there is a Warning "You are about to export sensitive information in plaintext format. Continue?". So the firmware tells you, what you are doing. > One of the > items included in the report is a plain-text copy of the Shared > Secret used for authenticating VPN users. Unless everything I've > read about protecting this kind of information is suddenly not true, > sending unprotected shared secrets to anyone via email is very bad > idea. The shared secret is not included in the standard report. You have to tag "VPN Keys" before generating the report. But sure, the Tech Support Report includes other sensitive information (IP networks connected, routing tables, mail addresses etc). I would not send this report by plain mail. Normally the TechSupport Report should be added to a https protected customer portal site at sonicwall. I had never been asked by sonicwall tech support to send a report by mail. Freundliche Grüße Stephan Sachweh Technischer Leiter, Prokurist -------------------------------------------------------------------- //// pallas Pallas GmbH / Hermülheimer Str. 10 / 50321 Brühl Stephan.Sachweh@xxxxxxxxxx / www.pallas.com Tel 02232-1896-62 / Fax 02232-1896-29 / Mobil 0173-5490754 --------------------------------------------------------------------
