-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello - I can appreciate your frustration with not being able to download fixed software for your 678. As you've discovered, the Cisco TAC doesn't normally directly support DSL modems that were provided by an ISP. The TAC process for this is to direct customers to their ISP for downloads. The reasons for this are many, but one of the major ones is that SPs/ISPs want to control what versions of software are deployed within their networks. Having said that, there is an exception and escalation process for situations like yours. If you've attempted to contact your reseller/ISP and have been unsuccessful -- as in this case -- the TAC can and should open a TAC case for you. At this point, you should be provided a TAC case number. Cisco TAC cases are assigned priority levels that correspond to the severity and urgency of the problem. The priority level also determines the amount of time in which you can expect a response from a TAC engineer. When you contact TAC, work with them to set the correct priority level for your issue. Also, make sure to ask when you can expect a response so everyone's expectations are set up front. If you feel as though your case is not being addressed urgently enough, you can call the TAC at any time, referencing your case number, to have the priority raised or the case escalated further. In the future, if you believe you've run into a Cisco security related issue, you can contact psirt@cisco.com or security-alert@cisco.com. If needed, you can find additional ways to contact TAC here: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml I'll follow up with you unicast and we can figure out which image you'll need. Clay - -- Clay Seaman-Kossmeyer - Cisco PSIRT - -------------------------------------- http://www.cisco.com/go/psirt On Mon, Mar 29, 2004 at 01:02:25PM -0500, Geo. wrote: >I have to post this because I consider this to be a security issue in >it's own right. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.3 (SunOS) iD8DBQFAaKpUEHa/Ybuq8nARAvI/AKCuC2ri1bltt8QgjzdDr9c5x+TMsgCfdfws I0cTaCGL1Q9BW9Y+I+0MJLE= =gbkK -----END PGP SIGNATURE-----
