how about linking to a wiki page that lists and briefly explains each support option, putting the forums first on the list? I'd do that myself, but I'm still new to the Arch community and don't want to break all sorts of rules without meaning to. On Tue, Jul 3, 2012 at 5:33 PM, Oon-Ee Ng <ngoonee.talk@xxxxxxxxx> wrote: > On Jul 3, 2012 7:16 AM, "Karol Babioch" <karol@xxxxxxxxxx> wrote: > > > After reading the appropriate man page (see [2]), I think the parameter > > SUPPORT_URL is not appropriate. It is set to > > "https://bbs.archlinux.org/";. Personally I have some sort of a problem > > with the fact that only the forums get mentioned as a source for > > support. Personally I don't use the forums very often, but do make use > > of the mailing lists and the *really* great wiki much more heavily. > > Furthermore there are the various IRC channels, which probably are used > > by some of you. > > > I believe we had a discussion here about this a while back. The forums are > generally more accessible and "easier" to use. Also moderated unlike the > mailing list. As such it would always be appropriate for new users to be > sent there first, if for nothing else then simply to filter the trolls and > vampires out. >
