John Oliver wrote:
> On Tue, Sep 08, 2009 at 06:27:00PM -0500, William A. Rowe, Jr. wrote:
>> John Oliver wrote:
>>> Trying to install apache_2.2.13-win32-x86-openssl-0.9.8k.msi on a W2K3
>>> R2 Enterprise SP2 VM. After I click "Install", I get an error telling
>>> me, "The system cannot open the device or file specified". The
>>> Application Log says:
>>>
>>> Product: Apache HTTP Server 2.2.13 -- Internal Error 2755. 110,
>>> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
>> http://www.apache.org/dist/httpd/binaries/win32/TROUBLESHOOTING.html
>>
>> Read the last sentence please.
>
> Awesome. Thanks.
>
> I did try following through this mess myself :-) One item that jumped
> out was:
>
> Disallowing installation of component:
> {1CA051B0-1B70-11D2-9ADD-006097C4E452} since the same component with
> higher versioned keyfile exists
>
> I searched the Registry for that key, but came up bingo.
Not an issue, it's the MSVCRT runtime merge module, and no harm in having
a later version installed.
> MSI (s) (BC:78) [09:42:25:532]: Grabbed execution mutex.
> MSI (s) (BC:D4) [09:42:25:532]: Resetting cached policy values
> MSI (s) (BC:D4) [09:42:25:532]: Machine policy value 'Debug' is 0
> MSI (s) (BC:D4) [09:42:25:532]: ******* RunEngine:
> ******* Product:
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
> ******* Action: INSTALL
> ******* CommandLine: **********
> MSI (s) (BC:D4) [09:42:25:547]: Machine policy value
> 'DisableUserInstalls' is 0
> MSI (s) (BC:D4) [09:42:25:563]: Note: 1: 1309 2: 5 3:
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
I know, doesn't sound like an error, looks like a Note, but I think it is
your error message... Error reading from file: Verify that the file exists
and that you can access it.
What are the permissions on C:\Downloads, or this .msi? Remember to install
a package, windows switches into an Administrator/LocalSystem context. Just
because you-the-user could read the file, doesn't mean the system can.
Or obvious question; is the download corrupt? Or is C:\Downloads a mount to
a network file store?
> DEBUG: Error 2835: The control ErrorIcon was not found on dialog
> SetupError
> Internal Error 2835. ErrorIcon, SetupError
That's strange; there is a WarningIcon, and no references whatsoever to
ErrorIcon in the msi database. But it says 'DEBUG' - lets presume that
is harmless too.
> The system cannot open the device or file specified.
> MSI (s) (BC:D4) [09:42:27:579]: Note: 1: 1309 2: 5 3:
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
Here's the error again... From this point on, things are shutting down
and you can ignore all the noise.
> DEBUG: Error 2835: The control ErrorIcon was not found on dialog
> SetupError
> Internal Error 2835. ErrorIcon, SetupError
> The system cannot open the device or file specified.
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 3268 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 996 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 3260 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 5628 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 3680 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 5264 could not be
> cancelled. Error: 127
> MSI (s) (BC:78) [09:42:28:344]: I/O on thread 468 could not be
> cancelled. Error: 127
> MSI (s) (BC:D4) [09:42:28:344]: MainEngineThread is returning 110
> MSI (s) (BC:78) [09:42:28:344]: No System Restore sequence number for
> this installation.
> MSI (s) (BC:78) [09:42:28:360]: User policy value 'DisableRollback' is 0
> MSI (s) (BC:78) [09:42:28:360]: Machine policy value 'DisableRollback'
> is 0
> MSI (s) (BC:78) [09:42:28:360]: Incrementing counter to disable
> shutdown. Counter after increment: 0
> MSI (s) (BC:78) [09:42:28:360]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (BC:78) [09:42:28:360]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (BC:78) [09:42:28:360]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (BC:78) [09:42:28:360]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (BC:78) [09:42:28:360]: Decrementing counter to disable
> shutdown. If counter >= 0, shutdown will be denied. Counter after
> decrement: -1
> MSI (s) (BC:78) [09:42:28:360]: Restoring environment variables
> MSI (c) (48:1C) [09:42:28:376]: Note: 1: 2755 2: 110 3:
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
> DEBUG: Error 2755: Server returned unexpected error 110 attempting to
> install package C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi.
> DEBUG: Error 2835: The control ErrorIcon was not found on dialog
> SetupError
> Internal Error 2835. ErrorIcon, SetupError
> Internal Error 2755. 110,
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
> MSI (c) (48:1C) [09:42:29:797]: Product: Apache HTTP Server 2.2.13 --
> Internal Error 2755. 110,
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
and here's the environmental information
> MSI (c) (48:1C) [09:42:29:797]: Back from server. Return value: 110
> MSI (c) (48:1C) [09:42:29:797]: Decrementing counter to disable
> shutdown. If counter >= 0, shutdown will be denied. Counter after
> decrement: -1
> MSI (c) (48:1C) [09:42:29:813]: PROPERTY CHANGE: Deleting SECONDSEQUENCE
> property. Its current value is '1'.
> Action ended 9:42:29: ExecuteAction. Return value 3.
> MSI (c) (48:1C) [09:42:29:813]: Doing action: SetupCompleteError
> Action 9:42:29: SetupCompleteError.
> Action start 9:42:29: SetupCompleteError.
> MSI (c) (48:1C) [09:42:29:813]: Note: 1: 2235 2: 3: ExtendedType 4:
> SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
> `CustomAction` WHERE `Action` = 'SetupCompleteError'
> Action 9:42:29: SetupCompleteError. Dialog created
> Action ended 9:42:30: SetupCompleteError. Return value 2.
> Action ended 9:42:30: INSTALL. Return value 3.
> MSI (c) (48:1C) [09:42:30:860]: Destroying RemoteAPI object.
> MSI (c) (48:54) [09:42:30:860]: Custom Action Manager thread ending.
> Property(C): DiskPrompt = [1]
> Property(C): Registration = No
> Property(C): UpgradeCode = {6D418E48-EABD-48E3-AAA9-5AED689312E2}
> Property(C): VersionNT = 502
> Property(C): TARGETDIR = C:\
> Property(C): ALLUSERSPROFILE = C:\Documents and Settings\All Users\
> Property(C): INSTALLDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\
> Property(C): APACHEBINDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\bin\
> Property(C): APACHECGIDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\cgi-bin\
> Property(C): APACHECONFDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\conf\
> Property(C): APACHEERRORDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\error\
> Property(C): APACHEHTDOCSDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\htdocs\
> Property(C): APACHEICONSDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\icons\
> Property(C): APACHEICONVDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\bin\iconv\
> Property(C): APACHEINCDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\include\
> Property(C): APACHELIBDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\lib\
> Property(C): APACHELOGSDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\logs\
> Property(C): APACHEMANUALDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\
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> Foundation\Apache2.2\modules\
> Property(C): ProgramFilesFolder = C:\Program Files\
> Property(C): APACHE_SOFTWARE_FOUNDATION = C:\Program Files\Apache
> Software Foundation\
> Property(C): AdminToolsFolder = C:\Documents and Settings\joliver\Start
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> Property(C): AppDataFolder = C:\Documents and
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> Property(C): CONFEXTRA = C:\Program Files\Apache Software
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> Property(C): STYLE = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\style\
> Property(C): CSS = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\style\css\
> Property(C): CommonAppDataFolder = C:\Documents and Settings\All
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> Property(C): CommonFiles64Folder = C:\
> Property(C): CommonFilesFolder = C:\Program Files\Common Files\
> Property(C): DEFAULTCONF = C:\Program Files\Apache Software
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> Property(C): DEFAULTEXTRA = C:\Program Files\Apache Software
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> Property(C): DEVELOPER = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\developer\
> Property(C): DesktopFolder = C:\Documents and Settings\joliver\Desktop\
> Property(C): FAQ = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\faq\
> Property(C): FavoritesFolder = C:\Documents and
> Settings\joliver\Favorites\
> Property(C): FontsFolder = C:\WINDOWS\Fonts\
> Property(C): GlobalAssemblyCache = C:\
> Property(C): HOWTO = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\howto\
> Property(C): IMAGES = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\images\
> Property(C): INCLUDE = C:\Program Files\Apache Software
> Foundation\Apache2.2\error\include\
> Property(C): LocalAppDataFolder = C:\Documents and
> Settings\joliver\Local Settings\Application Data\
> Property(C): MANUAL = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\
> Property(C): MISC = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\misc\
> Property(C): MOD = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\mod\
> Property(C): MyPicturesFolder = C:\Documents and Settings\joliver\My
> Documents\My Pictures\
> Property(C): NetHoodFolder = C:\Documents and Settings\joliver\NetHood\
> Property(C): OPENSSLBINDIR = C:\Program Files\Apache Software
> Foundation\Apache2.2\bin\
> Property(C): PLATFORM = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\platform\
> Property(C): PROGRAMS = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\programs\
> Property(C): PersonalFolder = C:\Documents and Settings\joliver\My
> Documents\
> Property(C): PrimaryVolumePath = C:\
> Property(C): PrintHoodFolder = C:\Documents and
> Settings\joliver\PrintHood\
> Property(C): ProgramFiles64Folder = C:\
> Property(C): ProgramMenuFolder = C:\Documents and Settings\joliver\Start
> Menu\Programs\
> Property(C): REWRITE = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\rewrite\
> Property(C): RecentFolder = C:\Documents and Settings\joliver\Recent\
> Property(C): SMALL = C:\Program Files\Apache Software
> Foundation\Apache2.2\icons\small\
> Property(C): SSL = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\ssl\
> Property(C): SendToFolder = C:\Documents and Settings\joliver\SendTo\
> Property(C): StartMenuFolder = C:\Documents and Settings\joliver\Start
> Menu\
> Property(C): StartupFolder = C:\Documents and Settings\joliver\Start
> Menu\Programs\Startup\
> Property(C): System16Folder = C:\WINDOWS\system\
> Property(C): System64Folder = C:\
> Property(C): SystemFolder = C:\WINDOWS\system32\
> Property(C): SourceDir = C:\Downloads\
> Property(C): TempFolder = C:\DOCUME~1\joliver\LOCALS~1\Temp\1\
> Property(C): TemplateFolder = C:\Documents and
> Settings\joliver\Templates\
> Property(C): USERPROFILE = C:\Documents and Settings\joliver\
> Property(C): VHOSTS = C:\Program Files\Apache Software
> Foundation\Apache2.2\manual\vhosts\
> Property(C): WindowsFolder = C:\WINDOWS\
> Property(C): WindowsVolume = C:\
> Property(C): administerapache = C:\Documents and Settings\joliver\Start
> Menu\Programs\Apache HTTP Server 2.2\
> Property(C): shortcutsconfigure = C:\Documents and
> Settings\joliver\Start Menu\Programs\Apache HTTP Server 2.2\Configure
> Apache Server\
> Property(C): shortcutsreviewlogs = C:\Documents and
> Settings\joliver\Start Menu\Programs\Apache HTTP Server 2.2\Review
> Server Log Files\
> Property(C): shortcutsservercontrol = C:\Documents and
> Settings\joliver\Start Menu\Programs\Apache HTTP Server 2.2\Control
> Apache Server\
> Property(C): ALLUSERS = 1
> Property(C): Redist.51D569E0_8A28_11D2_B962_006097C4DE24 =
> C:\WINDOWS\system32\
> Property(C): MS.51D569E0_8A28_11D2_B962_006097C4DE24 =
> C:\WINDOWS\system32\
> Property(C): System.51D569E0_8A28_11D2_B962_006097C4DE24 =
> C:\WINDOWS\system32\
> Property(C): ROOTDRIVE = C:\
> Property(C): EXECUTEACTION = INSTALL
> Property(C): ACTION = INSTALL
> Property(C): UILevel = 5
> Property(C): VersionHandler = 4.05
> Property(C): SOURCEDIR = C:\Downloads\
> Property(C): OriginalDatabase =
> C:\Downloads\apache_2.2.13-win32-x86-openssl-0.9.8k.msi
> Property(C): DATABASE = C:\DOCUME~1\joliver\LOCALS~1\Temp\1\1d3c0e55.msi
> Property(C): COMPANYNAME = MITRE
> Property(C): USERNAME = MITRE
> Property(C): LAUNCHPROGRAM = 0
> Property(C): LAUNCHREADME = 0
> Property(C): FileInUseProcess = 0
> Property(C): AgreeToLicense = Yes
> Property(C): _IsMaintenance = Reinstall
> Property(C): ApplicationUsers = AllUsers
> Property(C): SetupType = Typical
> Property(C): _IsSetupTypeMin = Typical
> Property(C): Display_IsBitmapDlg = 1
> Property(C): ProductCode = {85262A06-2D8C-4BC1-B6ED-5A705D09CFFC}
> Property(C): ProductName = Apache HTTP Server 2.2.13
> Property(C): ProductVersion = 2.2.13
> Property(C): Privileged = 1
> Property(C): ARPCONTACT = Apache Users Mailing List
> Property(C): ARPHELPLINK = http://httpd.apache.org/userslist.html
> Property(C): ARPHELPTELEPHONE = N/A
> Property(C): ARPPRODUCTICON = ARPPRODUCTICON.exe
> Property(C): ARPURLINFOABOUT = http://httpd.apache.org/
> Property(C): RedirectedDllSupport = 2
> Property(C): ARPURLUPDATEINFO =
> http://www.apache.org/dist/httpd/binaries/win32/
> Property(C): Apache_Local_Docs = http://127.0.0.1/htdocs/manual/
> Property(C): Apache_Site_Docs = http://httpd.apache.org/docs/2.2/
> Property(C): Apache_Site_FAQ = http://httpd.apache.org/docs/2.2/faq/
> Property(C): ApplicationName = Apache HTTP Server 2.2
> Property(C): DWUSINTERVAL = 30
> Property(C): DWUSLINK =
> CEECD09FF92CD7F83EACB0485E7C978F8EDCB78F59EB97D8CE9CD048EECCA00FFE9C77CFE9AC
> Property(C): DefaultUIFont = Tahoma8
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> Property(C): DiskSerial = 1234-5678
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> Property(C): DisplayNameMinimal = Minimal
> Property(C): DisplayNameTypical = Typical
> Property(C): ErrorDialog = SetupError
> Property(C): INSTALLLEVEL = 100
> Property(C): ISVROOT_PORT_NO = 0
> Property(C): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application:
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> Property(C): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+
> application: [1]
> Property(C): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+
> application: [1]
> Property(C): IS_PROGMSG_XML_COSTING = Costing XML files...
> Property(C): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
> Property(C): IS_PROGMSG_XML_FILES = Performing XML file changes...
> Property(C): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
> Property(C): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file
> changes...
> Property(C): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
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> Property(C): IS_SQLSERVER_USERNAME = sa
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> Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
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> Property(C): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
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> Property(C): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual
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> Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web
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> Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web
> service extensions...
> Property(C): PROGMSG_IIS_EXTRACT = Extracting information for IIS
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> Property(C): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS
> virtual directories...
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> Property(C): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
> Property(C): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
> Property(C): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
> Property(C): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual
> directories...
> Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web
> service extension
> Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web
> service extensions...
> Property(C): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application
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> Property(C): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web
> service extensions...
> Property(C): ProgressType0 = install
> Property(C): ProgressType1 = Installing
> Property(C): ProgressType2 = installed
> Property(C): ProgressType3 = installs
> Property(C): RESOLVED_WINSOCK2 = 1
> Property(C): RebootYesNo = Yes
> Property(C): ReinstallFileVersion = o
> Property(C): ReinstallModeText = omus
> Property(C): ReinstallRepair = r
> Property(C): SERVERPORT = 80
> Property(C): SERVERSSLPORT = 443
> Property(C): SERVICEINTERNALNAME = Apache2.2
> Property(C): SERVICENAME = Apache2.2
> Property(C): ISReleaseFlags = IncludeSSL
> Property(C): MsiWin32AssemblySupport = 5.2.3790.3959
> Property(C): MsiNetAssemblySupport = 2.0.50727.3053
> Property(C): Date = 9/9/2009
> Property(C): Time = 9:42:30
> Property(C): TTCSupport = 1
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> Property(C): ServicePackLevelMinor = 0
> Property(C): ServicePackLevel = 2
> Property(C): WindowsBuild = 3790
> Property(C): VersionMsi = 4.05
> Property(C): VersionDatabase = 110
> Property(C): MsiSystemRebootPending = 1
> Property(C): CLIENTPROCESSID = 2632
> Property(C): CLIENTUILEVEL = 0
> Property(C): CURRENTDIRECTORY = C:\Downloads
> Property(C): SERVERADMIN = admin@mydomain
> Property(C): SERVERDOMAIN = mydomain
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> Property(C): PackagecodeChanging = 1
> Property(C): ProductState = -1
> Property(C): PackageCode = {3835CED0-B6EE-4EDE-8F21-E0424D7364BC}
> Property(C): MsiLogFileLocation = C:\Downloads\output.txt
> Property(C): CostingComplete = 1
> Property(C): SourcedirProduct = {85262A06-2D8C-4BC1-B6ED-5A705D09CFFC}
> Property(C): OutOfDiskSpace = 0
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> Property(C): PrimaryVolumeSpaceAvailable = 0
> Property(C): PrimaryVolumeSpaceRequired = 0
> Property(C): PrimaryVolumeSpaceRemaining = 0
> === Logging stopped: 9/9/2009 9:42:30 ===
> MSI (c) (48:1C) [09:42:30:922]: Windows Installer installed the product.
> Product Name: Apache HTTP Server 2.2.13. Product Version: 2.2.13.
> Product Language: 1033. Installation success or error status: 1603.
>
> MSI (c) (48:1C) [09:42:30:922]: Grabbed execution mutex.
> MSI (c) (48:1C) [09:42:30:922]: Cleaning up uninstalled install
> packages, if any exist
> MSI (c) (48:1C) [09:42:30:922]: MainEngineThread is returning 1603
> === Verbose logging stopped: 9/9/2009 9:42:30 ===
>
>
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