Re: incomplete graphics downloads

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looks like you have a network level issue - the latency is too big. Try run tracert www.your-server-name.com to see where the biggest part it.
----- Original Message -----
Sent: Wednesday, May 21, 2008 6:11 PM
Subject: RE: incomplete graphics downloads

No lost packets but quite a variation in ping time ? minimum 604mS, average 759mS (I’d say mean around 630mS) but maximum of 3429mS [about every 10th ping was over 1200mS]

 


From: Danie Qian [mailto:daniel@xxxxxxxxxxxxxxxx]
Sent: 21 May 2008 21:57
To: users@xxxxxxxxxxxxxxxx
Subject: Re: incomplete graphics downloads

 

do a quick test to see if you get any packet loss:

----- Original Message -----

From: graham.hays

Sent: Wednesday, May 21, 2008 3:52 PM

Subject: RE: incomplete graphics downloads

 

Dan

 

Just checked and in my httpd.conf file there is an item ‘timeout’ with a value of 120 .. changed it to 300 + restart .. no change so set it back to 120

 


From: Danie Qian [mailto:daniel@xxxxxxxxxxxxxxxx]
Sent: 21 May 2008 21:09
To: users@xxxxxxxxxxxxxxxx
Subject: Re: incomplete graphics downloads

 

For apache 2.2.x, it is in conf/extra/httpd-default.conf  from the httpd root folder. but since you dont known about it it is probably still the default 300 seconds. Setting it too small will break(reset) http connections when idle time of downloading is too long, more likely to hapeen over unreliable and slow links.

----- Original Message -----

From: graham.hays

Sent: Wednesday, May 21, 2008 2:50 PM

Subject: RE: incomplete graphics downloads

 

Hi Danie ? not sure what you mean? What timeout & how would I check {I’m fairly new at Apache]

 

Graham

 


From: Danie Qian [mailto:daniel@xxxxxxxxxxxxxxxx]
Sent: 21 May 2008 17:55
To: users@xxxxxxxxxxxxxxxx
Subject: Re: incomplete graphics downloads

 

what is the Timeout value in your configuration?

 

----- Original Message -----

Sent: Wednesday, May 21, 2008 11:46 AM

Subject: Re: incomplete graphics downloads

 

It seems to me that the problem might be with the network connection, not with the Apache server configuration. Image and Flash files are usually larger than web pages: perhaps there's some limit or timeout that's being reached? Of course, this doesn't account for css files, so there's an exception. How about when you right- or ctrl-click on the image and say to download it? Does that work? Can you check with the providers of your satellite link about this problem?

 

Regards,

 

Frank Huddleston

----- Original Message ----
From: graham.hays <graham.hays@xxxxxxxxxxxxxxxxxxxxx>
To: users@xxxxxxxxxxxxxxxx
Sent: Tuesday, May 20, 2008 8:33:22 AM
Subject: incomplete graphics downloads

Hi all

I have a Virtual Server (from 1&1) running Apache 2.2

When any of my sites is accessed by?a 'hard line' connection (ie ADSL) they
work fine. However where I live in rural Spain my connection is by
bi-directional Satelliet link (100Mbps max) .. whenever a site is accessed
over the sat-link I get a lot of incomplete graphics files (only top half of
image or so), frequent failure of CSS files to load and no Flash files at
all! Yet the same file accessed by ADSL is fine.

Followed Apache.org advice and have included "EnableSendFile Off" and
"EnableMMAP Off" in the config file ("Win32DisableAcceptEx" rejected by
restart so not in) .. rebooted and no difference.

Any suggestions/pointers etc

Graham


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